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5 star

Andaz Tokyo Toranomon Hills- A Concept by Hyatt
4.7/545 Reviews

Andaz Tokyo Toranomon Hills- A Concept by Hyatt

Tokyo|0.43km from Imperial College of Engineering trace

Latest booking 6 hrs ago

This review will be hard to write, it's a very nice hotel but I also find it hard to recommend to tourists. Room: The Tokyo Tower view room is very pretty at night. The bed is comfy. I don't like having the closet on the opposite end of the sleeping area though, I find that very inconvenient when packing/getting ready. And for a hotel that opened in 2016, that TV is tiny and needs to be larger. The Aesop products are nice, and come in big bottles with pumps (which I prefer over tiny bottles). They also have the coolest slippers! Service: Concierge helped me reserve dinner, and had confirmation letter ready at check-in. Check-in/out was fast and easy. They offer free HH in lounge, I was pleasantly surprised to find live performance! Food offering during HH is pretty basic, but that's ok because I'd rather be eating in the city anyways. Evening turndown service could be enhanced a bit, may need to borrow a page from your colleagues at Grand Hyatt ;) Location: This is the one thing that truly sucks about this place for tourists. Toranomon Hills is a very business-heavy area, a ghost town after 6 p.m. There's no department stores, no shopping, only two convenience stores nearby, barely any dining options after 9 p.m. To do anything you'll need to get on a subway/taxi from hotel. The walk to the subway station is frankly a little longer than I like, but it's indoor underground which is nice for cold and rainy days. Overall, I would recommend a stay here if you're on a work trip and your office is in the area. Or you just have to check this place off your bucket list because of its design or the room with Tokyo Tower view. As a typical tourist in Tokyo who values convenience and accessibility to restaurants and shopping, I probably won't be back. It's a shame because this place has so much potential if it was in a better area, but I guess you can't have it all!
The Tokyo Edition, Toranomon
4.2/5122 Reviews

The Tokyo Edition, Toranomon

Tokyo|0.66km from Imperial College of Engineering trace
The hotel is centrally located and I think that’s basically the sole reason I may consider staying at it again. Checking in was smooth (thanks to the HK colleague seconded from Ritz Carlton HK), and other than that, I think your hotel staff needs re-training, especially the concierge team! Terrible service and clueless! My friends who were also traveling were not as lucky at check-in. One wasn’t able to get his room at 6pm and was asked to wait (20 mins), and when he finally got his key, he went into the room where someone was already in it. Who could expect this kind of mistake happened in a “modern luxury hotel”? My other friend nearly traumatized trying to check-in with a staff who can’t really speak English and don’t understand what “confirmation number” means. To me, the only disappointment was no upgrade at all even I was a Titanium member then. But well, I of course understand it is “subject to availability”. Hotel itself and its location is superb and definitely create a modern luxury feeling. But I’m staying in a HOTEL and HOSPITALITY and SERVICE should be the most important. And Edition Tokyo fails in all aspect, and maybe this is how you want to create a “lasting memory”? The short lady at the concierge was rude and impolite. When I was trying to ask about the timetable of the airport bus and where the stop is, she simply said why don’t you check it online cos you need to use your credit card and book anyway! I cannot believe this kind of service in Japan, let alone at a 5-star Marriot managed hotel. In the end I let my friend to handle it and she told me she talked to 3 different concierge colleagues and each gave a different answer, in the end it had to escalate up to the duty manager to get a concrete response on how to take the airport bus to Narita. Crazy! Then on separate occasions we went to the lobby bar. We requested to sit by the window and the waiter there said “it is reserved” on every occasion. In the end of course the sofa by the window was empty (and on one occasion it was empty till the bar was closed). I got annoyed and asked for the restaurant manager and I said “if you need a minimum spending just say so, why you have to put us at the bar table?” She said she would look into it and of course no one has yet to give us a good reason why is it the case. And service at the bar was appalling and to a certain extent I would even use “racist” to put it. As a Titanium with Marriot Bonvoy and a Globalist with World of Hyatt, I must say I made a terrible mistake staying at Tokyo Edition. I am sure I would receive better treatment and a better holiday experience if I stay at Andaz Tokyo which is across the street!

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Reviews for Tokyo Hotels

Searching for hotels near Imperial College of Engineering trace? Compare room rates and reviews to find your ideal stay.
The Blossom Hibiya
4.6/5412 Reviews
Conveniently located between Tokyo Station and Tsukiji market. Room was average size for Tokyo. The added amenities like free coffee in the lounge and a gym was nice bonus. The lounge offers WiFi, free coffee/tea and even has a small fridge with canned beverages. The hotel bar was very underwhelming. We ordered two drinks at the bar off of the menu and the bartender was seen looking at the recipe book and scrambling to make our cocktails. Not sure if this person was the normal bartender or just covering. The drinks were not good and we got charged a 300 JPY cover charge per person for a very mediocre cocktail. Big complaint is that there is a very strange odor inside of the rooms. We could not figure it out but it was very strong and unpleasant. Based off of the smell alone, I would probably not stay here again.
Hotel Toranomon Hills
4.6/568 Reviews
The hotel is newly opened, everything is new. I checked all the hotels with Tokyo Tower views before, and finally decided to stay here. Before that, I also stayed in the Edition for one night. The experience is that this hotel is much more cost-effective than the Edition. The price of the Edition is doubled, but in fact, the room facilities and the view are almost the same. The only drawback is that the elevator is very, very slow. In addition, the breakfast is not delicious. The breakfast is a menu to choose the staple food, and the remaining snacks are taken at the bar. There are very few choices and they are not delicious. The menu of staple food has not changed for a few days. So if breakfast needs to be paid, I suggest not to order it. It is better to go out to find food. The most convenient is the subway station downstairs, which is directly downstairs. This is also better than the Edition. The Edition needs to go out for a while, and the smoking room here is used by the hotel alone in the lobby. Every time I go there, there is no one, but the Edition is shared with another building, and it takes a distance to walk and there are too many people. In short, the cost-effectiveness is very high, recommended.
Bnb+ Toranomon
3.5/56 Reviews
You can walk to Shinbashi Station in about 10 minutes. The bed and shower were clean and it was saved that there was a dressing room in the shower room. There is also a key locker. The dormitory itself is quite small, there is no place to spread the luggage. Also, the public space is only a small table in front of the elevator. I think you can spend comfortably if you have less luggage.
Andaz Tokyo Toranomon Hills- A Concept by Hyatt
4.7/545 Reviews
This review will be hard to write, it's a very nice hotel but I also find it hard to recommend to tourists. Room: The Tokyo Tower view room is very pretty at night. The bed is comfy. I don't like having the closet on the opposite end of the sleeping area though, I find that very inconvenient when packing/getting ready. And for a hotel that opened in 2016, that TV is tiny and needs to be larger. The Aesop products are nice, and come in big bottles with pumps (which I prefer over tiny bottles). They also have the coolest slippers! Service: Concierge helped me reserve dinner, and had confirmation letter ready at check-in. Check-in/out was fast and easy. They offer free HH in lounge, I was pleasantly surprised to find live performance! Food offering during HH is pretty basic, but that's ok because I'd rather be eating in the city anyways. Evening turndown service could be enhanced a bit, may need to borrow a page from your colleagues at Grand Hyatt ;) Location: This is the one thing that truly sucks about this place for tourists. Toranomon Hills is a very business-heavy area, a ghost town after 6 p.m. There's no department stores, no shopping, only two convenience stores nearby, barely any dining options after 9 p.m. To do anything you'll need to get on a subway/taxi from hotel. The walk to the subway station is frankly a little longer than I like, but it's indoor underground which is nice for cold and rainy days. Overall, I would recommend a stay here if you're on a work trip and your office is in the area. Or you just have to check this place off your bucket list because of its design or the room with Tokyo Tower view. As a typical tourist in Tokyo who values convenience and accessibility to restaurants and shopping, I probably won't be back. It's a shame because this place has so much potential if it was in a better area, but I guess you can't have it all!
The Okura Tokyo
4.7/5102 Reviews
A very good hotel. The front office checked in very professionally and quickly. They answered a lot of questions. The various package services were very responsive. The breakfast was delicious. I tried several restaurants. The dishes were very good. The cleaning service was very timely every day. Very well done too.
the b shimbashi toranomon
4.1/581 Reviews
It is not a short distance from Shinbashi Station, but it is a short distance. Even from Karasumoriguchi Hibiyaguchi Dochika to the hotel, there are restaurants and it is lively. If you walk straight on the main street, you won't get lost. The hotel is new and clean and the staff are kind. There was no amenities cleansing face lotion emulsion in front of the elevator. There is a toothbrush cotton swab in the room. Pajamas are one-piece type. It was good that there were many outlets in various places. There was also USB. The shower is functional and comfortable. The toilet washbasin is also beautiful. I stayed in triple, but the twin bed was big and good. There was one kind of bread for the morning service, the first day was a croissant and the first day was Mahin. It seems that I have to go early. It was a hotel I wanted to stay again.

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Tokyo, Japan's bustling capital, is a fascinating city where the past coexists with the future. A hub of innovation, fashion, and gastronomy, Tokyo combines ultramodern architecture with centuries-old temples and shrines. It's an urban jungle that pulsates with energy, offering endless discoveries for visitors.

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Begin your Tokyo adventure in Asakusa, where the historic Senso-ji Temple resides. Experience the neon-lit chaos of Shibuya Crossing and the fashion-forward streets of Harajuku. Explore the high-tech district of Akihabara, the haven for anime and electronics.

Marvel at the views from the Tokyo Skytree, or lose yourself in the natural beauty of the Imperial Palace East Gardens. Savor Tokyo's renowned food scene, from sushi and ramen to street snacks in Tsukiji Fish Market.

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Tokyo offers a range of accommodations to suit different needs. For proximity to shopping and entertainment, the Shinjuku district is ideal, with luxury hotels like Park Hyatt Tokyo. Asakusa, with hotels like Asakusa View Hotel, offers a more traditional neighborhood feel.

Capsule hotels like The Millennials Shibuya provide a uniquely Japanese budget-friendly option. For business travelers, the Conrad Tokyo in the Shiodome area offers convenience and luxury. The contemporary design of TRUNK(HOTEL) in Harajuku will please Instagram-lovers.

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