Atour Hotel Potala Palace Square Lhasa

This is my third time in Lhasa and my second time staying in this hotel. The transportation is convenient, there are taxis and shared bicycles at the door of the hotel, and you can walk to the Potala Palace and Barkhor Street. Moreover, the lady at the front desk will patiently answer every question. The room at Atour is still clean and hygienic, and the travel experience is great! Like, like, like👍

The hotel is very clean, the bedding is comfortable, and it's very close to the Potala Palace, Barkhor Street, and Jokhang Temple. The staff is very friendly! 5 star recommendation! ! !

[Brief review] The decoration is OK, the sound insulation is extremely poor, and the service is extremely poor The following is just a simple statement of objective facts. I am disgusted to the point of losing my temper. I will not express any personal opinions. Everyone can judge for themselves [Experience] 1. I brought my old mother to check in during the off-season. The front desk learned that we planned to stay for several days. We opened a membership for 200r and gave us a discount for upgrading the room type 2. The toilet made continuous noise, the noise outside the street window, and the noise of the motor on the roof. I could clearly hear the activities in the upstairs room and the corridor (the toilet was damaged, and the noise outside the window was all the street-facing rooms, including those who changed rooms later. The low-frequency sound of the motor was obvious above the 4th floor). My old mother was more sensitive and did not sleep all night. When I knew about it in the morning, I asked the hotel to make a statement 3. The hotel manager interrupted the old man's narration and asked "What are your demands" without giving an apology or compensation plan 4. After communicating with me, the hotel manager replied: The food delivery robot led the way to change rooms, and hinted "Do you know about the upgrade of room types?" ? ? 5. Solution after further communication: A. Late check-out (same as Ctrip low-star members) B. Discount price for the next night 480 (previously extended the room for the next night, price 425, see Figure 1) 6. After further communication, the discount price for the next night gradually dropped (480~450~400~350), if you don’t stay, give a pillow……… 7. Final solution, give a free room for one night, but the room is still facing the street, downstairs is a Sichuan restaurant + barbecue bar, I don’t plan to stay, the elderly want to stay, see Figure 4 booking information 6. When changing rooms, the target room was not confirmed in advance, the door was closed, knock on the door three times in person to confirm, "This is the hotel rule" 7. During the room change process, I proposed manual guidance, I led the way, I pressed the elevator, and I expressed my gratitude for leading the way 8. After changing rooms in the afternoon, I said We informed the hotel manager that we wanted to catch up on sleep. After 1 hour, the room service came to clean the room. We told the service staff not to disturb us again. After 3 minutes, the hotel manager sent another WeChat and made a WeChat call. We failed to catch up on sleep. See Figure 2 9. The bathroom door was broken. See Figure 3 10. There were few breakfast dishes, far less than the one we stayed at Nyingchi Phuntsok Kangsang yesterday (there were less than 5 tables of guests at Phuntsok Kangsang that day); the rice noodles were soaked in water, and the seasoning provided was the same as that of the hot pot restaurant 11. The service staff sent a long voice message [To other guests] If you want to stay, please bring your own earplugs, stay away from the rooms on the 2nd, 5th, and 6th floors and all street-facing rooms, be mentally prepared for the soundproofing of the room/window, and have reasonable expectations for hotel services [To the hotel manager] You are not suitable for the service industry, how can you have such a bad response

The room is superb, and the location is unbeatable. The room is filled with oxygen, and you can see the Potala Palace from the breakfast room. You can go there if you don't want to. Jokhang Temple is also 10 minutes away

The room is clean and spacious. The suite is suitable for a family trip. The room faces a small alley and is not noisy at night. The staff are friendly, and there are free porridge and noodles late at night, which are especially good for the stomach. The oxygen supply is quiet and the humidifier is useful. right

Atour Hotel is as good as always. It is warm even without air conditioning. The cafe on the sixth floor of the hotel has an unbeatable view of the Potala Palace. The front desk service is very good. When we arrived, we found that the room price was reduced. The front desk was very helpful to help me cancel and rebook.

The hotel is in a great location, and is within easy walking distance of the Potala Palace, Jokhang Temple, and Barkhor Street. There is also room oxygen service, which is comfortable and considerate. The dining area on the sixth floor has a view of the Potala Palace, which is great.

The hotel is very warm. When checking in, butter tea was given. The room is relatively large. There is free laundry service, which is good.

I highly recommend this hotel. It is very close to Jokhang Temple and Barkhor Street. You can walk there. It is very convenient to eat at Maji Ami in Barkhor Street and the Nepalese restaurant at the intersection. The hotel facilities are very new, plus the quality of Atour. The best thing is that you can do your laundry by yourself, which is very friendly to us who are traveling long distances. At 9:30 every night, the top floor restaurant has porridge for free for guests. You can have supper while watching the night view of the Potala Palace. It is really thoughtful, and the hygiene and service are also in place. Especially the front desk lady named Rabe patiently told us where to wash clothes and helped us book a room for the return trip. It is very heartwarming. I will recommend this hotel to friends who are coming to Lhasa.