Jasonshi
July 28, 2024
The environment is really good, very suitable for weekend vacation, to relax, take pictures and be beautiful, but the service awareness of the waiters needs to be improved, especially the stinky-faced male waiter at the front desk. The originally happy mood for a 2-day vacation was ruined; this can also help everyone avoid pitfalls. First of all, it takes about 15-20 minutes to walk from the hotel room to the train. We only found out while walking and asking on the way there. After checking in, neither the front desk nor the housekeeper informed us, and there was no at least a note reminder. The 11:40 train, our group of 7 people walked there 15 minutes in advance. At 11:38, I found that I might miss it. I contacted the housekeeper to see if he could help coordinate and wait for us for 1-2 minutes. At that time, he answered that he would help coordinate. Finally, at 11:42, I walked to the small train and watched it go away. Then we had to walk back to the hotel with the children. After arriving at the front desk, I communicated with the front desk clerk and there should be notes and at least reminders. At the beginning, I was told that this was the small train in the park and we couldn’t control it. Then I asked her why the housekeeper said that I could contact her? She stopped talking, but at least the waitress still accepted the call with a smile and communicated with us. The male waiter had a sour face and looked unconvinced. (He also answered the housekeeper's phone call at 11:42) The service awareness needs to be improved. Many things are just an attitude, which is very lacking. Many things like this can be avoided by making notes and reminders in advance.
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