Both male receptionists that I visited each time were terrible in their customer service. When I arrived, he could see I was struggling with my luggage and didn't offer to help, he was doing nothing. He gave me the wrong key card as well where someone was already staying in the room. Then another time, I asked a different male receptionist where the big bin is so I can dump my old luggage and he just said it's out in the back but it was hard to find and I had to ask the cleaners. The cleaners were friendly and helpful and offered the best service. I was able to get new towels and dispose wet ones as the shower is small, the water leaks onto the toilet floor. The window doesn't close and bugs come in. Very noisy as you can hear the planes and the McDonald's drive thru speaker is ridiculously loud. When I exit, the female receptionist was very hospitable and friendly.