Hotels with Pools in Astana

I am really impressed with the kindness, hospitality and service from all the staff at this excellent modern hotel - in an excellent location. Flawless stay. Beautiful suite with really nice welcome of Kazakh wine and a souvenir Yurt in my suite. Meticulously clean, comfortable and really good value too. Can't say enough good things about this superb hotel. Hilton driver met me at airport. Really kind warm welcome. Local tourist suggestions given by front desk. Excellent recommendations. One special employee deserves mention as the friendliest and kindest breakfast waiter I have met in years. Deserves ”Employee of the month”. He delivered the most kind, genuine Kazakh hospitality and just made me feel so welcome. I have a photo below but can't remember his name unfortunately. Highest recommendation for this wonderful hotel - a beautiful building made perfect by truly outstanding, committed and very hard working staff. Excellent English spoken by all I met. Well done and genuine thanks for your kindness and hospitality.

The location of the hotel is excellent. And a wonderful breakfast too. This is where the positives of the hotel end. It's amazing that the reception listens to you and does nothing. 1) The room was booked for two, the room has one bathrobe and one slippers. Why? They asked to bring everything for the second person, they never waited. 2) The door to the bathroom did not close in the room, again a call to the reception, they really did it. 3) The room was not cleaned and vacuumed and dusted for a week (photo attached). 4) Bed linen was not changed every day, as it was supposed to be, I specifically asked at the reception, but they were changed only when I urgently asked for it. 5) There were no cosmetic wipes in the room, we asked for 5 of them !!!! days, on the 6th day they brought them to us. 6) The window with a beautiful view of the city is dirty, it should be washed. 7) The bar has a menu with different prices. How is this possible? 8) The water in the jacuzzi is cold. We asked the girl who works there about the reason for the cold water, she said that it was broken. And you can list for a long time. Friends, this is a 5 star hotel and you don't live up to those stars. You need to pay attention to the requests and feedback of your guests.

I've spent 10 days in Sheraton Astana in October 2023. Me and my mom had 2 separate club rooms and both of us really enjoyed our stay. The hotel is centrally located next to all the attractions, parks, and a huge shopping mall. The rooms are comfortable, quiet, and spacious. The club room serves excellent food for breakfast and dinner, and offers soups for lunch. The spa is great as well. But the best part of staying at the hotel is interactions with the staff. Everyone is helpful, polite, has a nice, positive vibe, and truly cares about their guests. All the little issues that we had were resolved promptly and readily. We spent a lot of time in the club room and I would like to thank all the staff there for taking a great care of us. I want to especially mention Olzhas the club lounge manager who made every visit to a club room enjoyable.

I had intended to spend four nights at this hotel. However, I checked out after only two nights, as I had trouble sleeping due to club music coming from the hotel and/or surrounding area. I stayed in rooms 1107 & 1605. I didn't want to checkout, as the hotel, on every level, was excellent, specific to staff, service, room quality, gym, spa (I had one treatment), club lounge, and food. I would have rated the hotel 5 stars without hesitation, but, I lowered my rating because of the noise. If you're not bothered by such noise nuances, stay at this hotel!

My recent stay at Rixos President Hotel Astana was an absolute delight, leaving me with an indelible impression of luxury, comfort, and exceptional service. From the moment I stepped into the lobby, I was enveloped in an atmosphere of sophistication and warmth that set the tone for an unforgettable experience. The check-in process was seamless, with the staff exhibiting genuine friendliness and efficiency. The lobby exuded a refined ambiance with its chic décor and tasteful furnishings, creating a sense of anticipation for the lavish experience that awaited within the hotel. Entering my room was like stepping into a haven of tranquility. The contemporary design, coupled with thoughtful touches, provided a perfect balance between style and comfort. The bed was a sanctuary of plush pillows and sumptuous linens, promising a restful night's sleep after a day of exploring the city. This hotel offered an impressive array of amenities that elevated my stay to new heights. The fitness center was well-equipped, the spa indulgent, and the rooftop pool provided a breathtaking panorama of the city below. Each facility was a testament to the hotel's commitment to providing a holistic and rejuvenating experience for its guests. Dining was a gastronomic journey. The hotel's restaurant showcased a culinary masterpiece with a menu that catered to diverse palates. The chefs' dedication to using fresh, local ingredients was evident in every dish, and the attentive staff ensured that every dining experience was nothing short of exceptional. What truly set this hotel apart was the impeccable service. The staff was not only attentive but also genuinely invested in ensuring a flawless experience. From the concierge's helpful recommendations to the housekeeping team's meticulous attention to detail, every interaction was characterized by a genuine commitment to guest satisfaction. Situated in a prime location, provided convenient access to the city's attractions, making it an ideal base for exploration. Whether I was immersing myself in cultural landmarks or simply meandering through nearby neighborhoods, the hotel's central position added immense value to my overall stay. In conclusion, its exceeded my expectations in every aspect. It seamlessly blended opulence with genuine hospitality, creating an environment where every guest feels pampered and valued. I wholeheartedly recommend to those seeking a retreat that goes beyond accommodation, offering an experience that lingers in the memory long after check-out. I look forward to returning for another chapter of indulgence and relaxation.

The first St. Regis hotel in Central Asia. Overall very good! Great room service, the room decoration is very high-end, and all the equipment in the room, such as the electric towel rack, are very convenient. The bed is really comfortable and you can't feel any shaking when you turn around.

We chose this hotel because of many great reviews about friendly staff, clean and neat rooms and tasty food on breakfasts and dinners. The staff is wonderful. Especially Ainur!!! The location is great. We recommend this wonderful hotel for everyone to stay both for leisure and for work

Facilities: complete facilities, relatively long time Health: good Environment: There is a supermarket on the right hand side of the door Service: Very good The lake freezes, and the traffic flows back and forth from the bridge and the ice beneath the bridge form a beautiful landscape

The hotel management is very weak, the staff are only very good at their language, they don't know the basics of working with the tourists, I traveled a lot, and I've never asked a master or a sleeping cover, and they answered me, after a long wait, there's no way for a hotel that's classified as this classification, to have a sleeping master and to have a sleeping master. The old furniture is dirty, the carpet in the canal is dirty, the room service is very weak, the towels are not changed, the pads are not replaced, and there is no Klinks in the room, and when you ask them to do any service, nobody responds even to the bar, no barge service, no barge worker, no hotel is not. He's a caretaker with his own needs.

This hotel is well located in Astana. The rooms are spacious and clean and warm (luckily, because it was minus 25 outside) There is a pleasant lobby/bar, but the bartenders don't speak English. The reception is very good with skilled staff that speaks English very well. Especially Madiyar did everything he could to make our stay a succes! Thank you Madiyar, great job! The breakfast is moderate, quality is okay, staff unfriendly. The hotel says that there is a gym and pool, but this is a scam. The pool and gym is part of another neighbouring business and there is a whole procedure to get in there. in the spa/gym/pool they charge you for everything, even if you are a resident from the hotel: you have to pay for every step you take, every breath of air you take, you are charged. So the gym and pool is not accessible from the hotel unless you are willing to pay for every hair you lose on the ground. I can recommend the hotel (apart from the facilities).