Hotels with Parking in Astana

The location of the hotel is excellent. And a wonderful breakfast too. This is where the positives of the hotel end. It's amazing that the reception listens to you and does nothing. 1) The room was booked for two, the room has one bathrobe and one slippers. Why? They asked to bring everything for the second person, they never waited. 2) The door to the bathroom did not close in the room, again a call to the reception, they really did it. 3) The room was not cleaned and vacuumed and dusted for a week (photo attached). 4) Bed linen was not changed every day, as it was supposed to be, I specifically asked at the reception, but they were changed only when I urgently asked for it. 5) There were no cosmetic wipes in the room, we asked for 5 of them !!!! days, on the 6th day they brought them to us. 6) The window with a beautiful view of the city is dirty, it should be washed. 7) The bar has a menu with different prices. How is this possible? 8) The water in the jacuzzi is cold. We asked the girl who works there about the reason for the cold water, she said that it was broken. And you can list for a long time. Friends, this is a 5 star hotel and you don't live up to those stars. You need to pay attention to the requests and feedback of your guests.

The hotel is nice, but the communication cost is too high. The assistant confirmed with me that I booked a high-rise river view room. It turned out that it was not the case at all. My room was given a view of industrial building wasteland The spa is also very strange. When I came in, no one asked me where I lived. I chased after the whole spa to the locker room and asked me if I was a hotel guest. News headlines and the pool is a long walk from the locker room kind of like I have a cold anyway The bar is even more speechless. The Bloody Mary is the worst salty and spicy soup I have ever tasted at St. Regis, like gaspacho. If this soup is called Gorbachev’s life as a cocktail, it is understandable. If Gorbachev comes and tastes it, he will be rejected The hot old tear called the bartender an expert The bartender's comprehension ability is relatively limited, so don't ask too much, almost enough. His cocktail shape can basically make people go back outside Stalingrad. I saw the t34 all over the mountains and plains attacking me. His cocktail tile. It can be called the Soviet nuclear power. It is really a glass of red liquid in a cylindrical round cup, sprinkled with some white powdered cheese I don’t think it’s very pleasant, but it’s very funny. You can come and experience it. There’s a feeling of powerlessness, that is, they really work hard, but they just don’t understand well. What you want and what you get are not the same thing at all.

I am really impressed with the kindness, hospitality and service from all the staff at this excellent modern hotel - in an excellent location. Flawless stay. Beautiful suite with really nice welcome of Kazakh wine and a souvenir Yurt in my suite. Meticulously clean, comfortable and really good value too. Can't say enough good things about this superb hotel. Hilton driver met me at airport. Really kind warm welcome. Local tourist suggestions given by front desk. Excellent recommendations. One special employee deserves mention as the friendliest and kindest breakfast waiter I have met in years. Deserves ”Employee of the month”. He delivered the most kind, genuine Kazakh hospitality and just made me feel so welcome. I have a photo below but can't remember his name unfortunately. Highest recommendation for this wonderful hotel - a beautiful building made perfect by truly outstanding, committed and very hard working staff. Excellent English spoken by all I met. Well done and genuine thanks for your kindness and hospitality.

Very nice hotel, the price is not high and the location is good. Many Chinese choose to live here.

The hotel experience in Kazakhstan was not good (Hotel Ambassador in Almaty) and nothing predicted that it would be much worse in this 4-star new Kazakh capital. As we arrived in a late flight (21.40) from Almaty, we warned the hotel in writing, accusing us of receipt and informing us (up to 3 times) that ”They were looking forward to our arrival”. When the taxi was (as my GPS) 300 m from the hotel I began to worry: dark streets, without asfalt, full of huge hills and with a look of the most truculent (we chose this hotel for its magnificent comments in TA, photos, a very good price and for being in the ”old city”, because the ”new” is very distracted and uncomfortable: very large streets-autoways, large distances ....). After 11:00, we receive a lady with a limited English who engages in paying you in advance for 3 nights reserved. I explain to you that the usual thing around the world (except the US, of course) is to pay for the check-out and that in any case we want to see the room assigned first. After climbing up a climbed stair (other hotel without lift ...y is a 4 stars ¡¡) opens us the door of a room (in the bottom of a very long mocked corridor) in which it was obvious that it had not been done The girl is sorry and doesn't explain it, because she insists that this room was reserved for us. We only think that ”one” has used it illegally (including shower and bathroom, towels, soaps, minibar ...) so we stay with the same poker face as she (the hotel has no more than 20 rooms, it is difficult to understand that the reception staff ”have passed” this irregularity). I remember that we have booked a ”junior suite” and that this room looks lower. The hotel is very comfortable and comfortable and very comfortable. Our insistance is limited to change towels and replace amenities and !! to pass pieces of toilet paper through the toilet and the washing surfaces ¡¡. We managed to use at least a bayette to clean the middle bathroom in conditions (no aspirator for the dark brown moquette of several centimeters that floods the entire stay). We are not convinced of staying in a room, first, of a lower category than the booked, and second, with such a poor cleaning (we had 3 nights in front). After all, and given my insistence that we should have the reserved ”Junior Suite”, the receptionist, being already midnight, will call the manager, who tells him to pass us to a larger suite.

ROOMS: spacious with comfortable bed. Big bathroom is equipped with bath and shower both, toiletries. Bathrobes and slippers are provided as well. LOCATION: very good location in the city center, it’s so convenient to go everywhere from the hotel. 25min drive from the airport. FOOD: breakfast (if it’s not included in you room rate it costs 9900 KZT). Restaurant and bar work from morning till night, Irish pub works 24h. We ordered food in the room service menu, all dishes was in in front of us in 30 min. FACILITIES: wi-fi, ATM, spa, gym, room service STAFF: very polite and helpful

Very excellent hospitality hotel 👍🏻👍🏻👍🏻 Super service, the restaurant is a lot of abundance, the staff is very kind, the rooms are spacious and bright. Very enjoyed coming again! Good rest-Thank you the staff.

Hotel is good. It could be finished on it. If serious, then comments, largely not. Good rooms, very well-equipped staff, delicious breakfasts. Outside, something inexplicably resembles Turkish hotels, but it is subjective. I recommend.

I've spent 10 days in Sheraton Astana in October 2023. Me and my mom had 2 separate club rooms and both of us really enjoyed our stay. The hotel is centrally located next to all the attractions, parks, and a huge shopping mall. The rooms are comfortable, quiet, and spacious. The club room serves excellent food for breakfast and dinner, and offers soups for lunch. The spa is great as well. But the best part of staying at the hotel is interactions with the staff. Everyone is helpful, polite, has a nice, positive vibe, and truly cares about their guests. All the little issues that we had were resolved promptly and readily. We spent a lot of time in the club room and I would like to thank all the staff there for taking a great care of us. I want to especially mention Olzhas the club lounge manager who made every visit to a club room enjoyable.

The price is very high, the hardware is OK, and the waiter is very enthusiastic.