苏州阳澄湖澜廷酒店

I like all kinds of vacations. The resort hotel I stayed in this time was because it was close to the client's company. The appearance of the hotel and the lobby are very resort-style. The room is clean and big, and the decoration is old, but it's okay. There is a small balcony. , just looking at Yangcheng Lake, the scenery is good, you can still hear birds chirping in the morning, after check-in, snacks are delivered, the service is very good, continue to cheer

The price-to-value ratio is very high. The children in the bathing area have a good time. There are complete children's activity centers both indoors and outdoors. There are also small animals. It is very suitable for the elderly and children to travel together!

A hotel suitable for family trips. Some of the hotel’s amu*****t facilities are more suitable for children. It is very close to Yangcheng Lake and there are also farmhouses nearby. The front desk service of the hotel is very friendly, and the room service is also very good.

4 points, all for: Hu Junxia at the front desk, she tried her best to make up for the hotel's various hardware and software deficiencies, Wang Yuting at the guest room center, ran twice to repair the guest room equipment for us. We traveled hundreds of kilometers with the elderly and children, and it was hard all the way, but we thought we could have fun in the hotel, but the reality was uncomfortable: 1. The Ctrip rating is probably fake. We and a friend's family brought a large group of elderly and children. We came excitedly, and found something wrong when we entered the lobby. There was no air conditioning in many places in the lobby and corridors, and there was a musty smell. How to say it, it felt old and decadent. 2. When they said it was a hotel in 2017, I felt it was about 2007. The facilities were old and many of them were broken. Many lights on the second floor of the duplex suite were broken, and several lights were flashing, like ghost lights. 3. Breakfast, very simple, I was angry. A five-star hotel, a few hundred yuan for this? 4. I called at 6:55 pm to ask where to have dinner? We were told that it was too late to eat now, the hotel restaurant closed at 7:30, and even if we came early, we could only order a set meal. There was no supermarket in the hotel, only a small self-service supermarket. Instant noodles cost 35 yuan a box, called Lanzhou beef ramen. The child went to buy it by himself but couldn't bear to buy it. I felt sorry for the sensible child. I went down to ask the front desk. At that time, Hu Junxia was very nice and quickly took out the hotel's privately stored instant noodles for us, 10 yuan a box, which saved us from starving to death at night. 5. The amusement park written in many reviews of the hotel is actually a small place. The video game room is also a small place. It costs money by yourself. There are a few equipments. The children left in ten minutes. The botanical garden and zoo were not found, and no one told them. The swimming pool is quite small and looks very old. 6. The most annoying thing is mainly because they advertised that there is a lake view on the edge of Yangcheng Lake. ********! The lake cannot be seen in the hotel. We rented bicycles and the elderly and children rode together to find the lake view. We wanted to take the legendary tour around the lake. We asked the guard and said that the hotel turned left. We went out and felt something was wrong while riding. We called the front desk and asked where the lake was. Isn't there a road around the lake for cycling? The front desk was in a bad mood. Why should I blame you for telling me that the guard told me? Who told me not to ask us clearly at that time? I rode 7, 8 or 9 kilometers to the lake! We are two old people in our 60s, with four children, the youngest of whom is only three years old. We rode 10 kilometers to the lake to enjoy the lake view? I was so angry that I couldn't speak. She also said that you can come back and turn right out of the hotel, but that road may be blocked because the hotel next door may be renovated and fenced off a section of the road. She couldn't figure out the information herself, so she asked a group of us to try to find it. What about the lake view that was advertised? What about the bicycle tour around the lake? ! Many people in the hotel have no sense of service, and there is a mentality of shirking responsibility. They don't care about the guest experience at all. Sunset Hotel! This hotel trip, we checked out early in the morning. If it weren't for Hu Junxia, ​​Wang Yuting, and the young man with a high hairline and a little ** trend who rented a car in the lobby and served very patiently, we would have wanted to ask Ctrip to compensate us because the rating was seriously inconsistent with the facts! These three people have professional qualities. The last two pictures below are from a self-service supermarket, and they seem to be priced at over thirty yuan per box.

Because I wanted to buy furniture in Suzhou, I prepaid for this five-star hotel in Yangcheng Lake! Upon check-in, the front desk of the hotel was upgraded to a lake-view room, which is great! Soon after entering the room, a waiter came to deliver fruits and drinks! The set meal for breakfast the next day was still very rich and varied, very good 👍! When I checked out, I asked the lady at the front desk for tape, they tried everything possible to find it for me, let me try as I wish, and solved the problem! Also give gifts🎁, thank you very much to the girls at the front desk! Will come in the future!

Standing on the balcony, you can see Yangcheng Lake. The view is good, but the big bed in the room is next to the small bed. It can only be bed from one side. It is not suitable for two people. It is suitable for a family of three. The balcony There is a retractable drying rack, which is very convenient for drying clothes. The sign of the underground parking garage is not clear, the breakfast is average, and there are not many varieties. The front desk and room service staff are very nice and give full marks.

帶爸媽和娃出行，訂個躍層套房正好，旁邊躍層都是帶娃的，娃們樓上樓下爬得超開心 酒店是老式風格設施一應俱全，竟然還有KTV，小童遊樂設施也很多室內室外的，並且酒店前大門對面就是可以搭帳篷的草地，後門出去就是湖邊，大堂能租自行車上環湖騎行道，往北就是雲杉湖公園，騎一段心曠神怡 酒店花園好多重瓣櫻花開得超美，還有株高大的綉球，還有些小動物，啊對了還有碰碰車😂游泳池有小童池

挺適合帶娃的一家酒店～雖然裝修和硬件稍微有點陳舊但是軟件和服務這塊還是可以的～ 學齡前娃可玩的項目還是很豐富的，小動物，滑滑梯，室內也有遊樂場～ 游泳池很好，有標準池和小娃的戲水池～小娃的池30度～不容易冷～ 酒店外面還能環湖騎車或者步行遊覽～我們去前台借了三人自行車帶娃遛了一圈，姓曾的先生蠻熱情的給我們介紹了環湖騎行的路線和遊覽景點，風景很好，而且3月份沒有大閘蟹的陽澄湖真的很安靜很適合放鬆～ 娃也很喜歡酒店，一直説下次還要再來～

時隔多年再次入住，充滿期待也不負期待。 設施雖然差異不大，但是服務水準絕對到位。 感謝前台寧小姐這兩天的關照和幫助， 問題都一一迎刃而解。 下次還會去，期待更精彩的旅程😍