Hotel Regency

Very bad location, parking not available, hot water not coming, tv are not working. Service not proper.

Good accommodation, good staff, good service, humble staff, near to railway station, very hygiene

Actually i didn’t stayed here, my wife was with me and they didn’t allow us both to stay as we are newly wedded couples and our ids didnt match so i walked out and ask them to cancel the booking as the receptionist asked a hefty extra amount of 3000 and book a new room i would even not mind it but later found in the lobby that they also gave rooms for 250 inr/hour so i founded it a shady hotel and it also wouldn’t have been safe if i stayed with my wife

The rooms are pathetic without windows and no natural ventilation. The toilets are uncleaned and dirty. Please avoid staying here, the photos shown are not the same what they are offering.

It was nice stay and cozy place to stay in middle of city area. Staff is very cooperative and helpful if needed anything other than hotel. Hotel manager also treat all guests best of his knowledge and abilities. If you want to stay in middle of city area this place is best as for price and service.

Rooms needed maintenance, staff was good, i changed 2 times rooms, every room has problems, property is new construction but maintenance wise very poor,

Good rooms. Cleanliness can be improved more. Rest all good. Front desk was polite, helpful. Location is very near to surat railway station. Bus station is also near. Have good hotels near proximity. Have basic facilities available.

1. Parking facility not available. Though staff helped in parking the vehicle just out side against another shop. 2. They don't serve you drinking water at all. Bottled water is charged, if u require. 3. Less staff. 4. Staff not attentive to guests request. For an extra bed even after calling thrice, one has to go personally to reception and requests for the same. Staff was busy on phones. 5. Had to ask for towel and bathroom supplies. 6. Linen was unclean and bathroom supplies means only a soap. 7. Staff enters with shoes on for making the bed. 8. Even though rooms seem to be renovated most recently, many aspects still not looked after. 9. A. C. Was not cooling the entire room properly. All in all a very bad experience.

The renovation or repair work was going on rooms were dusty. If work is going on than either hotel should be closed or the rooms needed to be cleaned frequently so customer should not suffer. Also you can not charge regular room rates in such compromised stay condition. Than giving rooms with ongoing work could still be justified.