Stepps Hotels & Accommodations

First class hotel with excellent staff and rooms,I stay here every week while working up Scotland. The rooms are modern and spotless with everything you need. All of the staff who I have got to know over the last year are excellent at there jobs and can’t do enough for you.breakfast is very good with plenty of choices, evening meals are good also. I would definitely stop here with my family rather than just for work

Free parking, room 4 star standard, a little far from the city, there is a supermarket 2 km away. . . . . . . very good. . . . . . . . . . . . . . .

Just to be clear, this isn't a fine star establishment but it does deserve a fine star review for what it provides at the price or charges. City centre location. Lots of shopping and food options around the venue. Staff were very pleasant although more knowledge about bus routes would have been helpful given the number of out of towners that will be staying here. I chose a double room without a window sunder I was literally just sleeping here rather than spending time in the room. It is very clean, nice white bedding. The double bed took up the whole of the Room bar the entrance part but that was absolutely not an issue because I didn't need any more space. There was a toilet and shower wet room, TV, mirror, hanging area (not a full wardrobe but it absolutely sure what I needed). I appreciated the interesting extra touches which had clearly been considered for a compact space such as storage under the bed for luggage, free wi-fi, plug points and light switches by the bed and only having room cleaning and bedding changed on request and for an additional charge, rather than being included in three cost of the Room when it really wasn't necessary or environmentally aware given that I only had a two night stay. I would definitely use this service again. I paid £25 per night through booking.com which for a city centre location is outstanding.

I wouldn't quite go as far as to say I complain about everything, however I am the perinnial 'grumpy old man' when it comes to hospitality in the UK as of late. Also, I am not the biggest fan of the lower cost hotel brands and it is rare I right this type of review (it may be the first). However I have spent two nights at the Holiday Inn Express in Hamilton and I have been overwhelmed. The customer service at EVERY level was exceptional, occasionally you get one good member of staff but from check in, to breakfast and the simple questions they go the extra mile. The reception staff met me with a big smile and a warm welcome, my room was clean and well serviced and the reception is roomy and pleasant. Breakfast was the standard Holiday Inn Express, but cooked well and well presented. But that doesn't quite cut it, I had a few small questions, simply where I could print a document, get a cup of tea and find a gift for my partner (I forgot her Easter egg). None of this was too much and everything was sorted quickly. I probably spend 200 nights a year in hotels and colleagues spend significantly more, I will be exclusively using IHG going forward and recommending we all do the same. Thank you to all of the staff there.

Excellent value for money for three adults including breakfast. Good location, free parking , helpful reception staff. Clean warm room. Comfy bed. Shower and toilet in room. I took travel kettle as no coffee tea making facilities in room, but is available for self service in cafe near reception. Continental breakfast good variety pastries/ meats/ cheese as well as cereals/ toast. Would definitely stay here again.

The hotel environment is very good, the service is warm, the air conditioner does not work well, I changed the room, the location is excellent, it is convenient to go anywhere, I stayed for four nights, Ctrip booked the room in advance, the price is very high

My husband and I have stayed at this hotel around 8 times and absolutely loved it. Beautiful modern comfy rooms, lovely bar area and the best ever showers! We have always experienced first class service from lovely staff. This unfortunately came to an end when we checked in last month. There was one really lovely young lady at reception as we arrived but she was caught up with another guest sorting out a problem with the TV remote control. I believe this girl summoned another staff member to come out from the office to deal with us. Out she came, never said hello, no eye contact infact was cold, and it made me feel uncomfortable. I'm guessing she was not happy at being called out of the office. So, with a cold and hostile attitude, we were checked in and given keys. As we always requested a downstairs room, I noticed our room was upstairs. I asked if there were no downstairs rooms, and we had requested this. She said”yes so I see,” and said no, there aren't any . So would you not think that when checking someone in who had requested a downstairs room, you would at least acknowledge this. Unfortunately, this has put me off returning and we have been staying at a different hotel. It's such a shame when the hotel is lovely and that one ”huffy” receptionist can ruin everyone else's hard work.

The Torrance hotel chose our school, St Vincent’s primary in East Kilbride, to benefit from their community give back Christmas parties. Primary 1 and 2 went one week and primary 3 and 4 the next (the latter I attended as a parent helper). We cannot thank the staff enough, who gave up their time voluntarily to provide such a special occasion for our children. There was a fantastic dj, face painter, entertainer, chef, waiting staff and many more who all put in such a shift that I can hardly believe they did it for free. Their enthusiasm and attention to detail was wonderful to see and greatly appreciated. The Manorview Group provided us with transport, the tables were beautifully decorated, there was plentiful food, juice, ice cream, sweeties, dancing competitions, goody bags and a visit from the main man himself, Santa. What an absolute treat this was and one the children (and adults alike) will remember forever. Thank you so much for providing a magical Christmas experience for the kids.

Great location. Stayed here before. Staff are friendly but it's really let down in other areas. Our room was filthy. Bed was fresh but the desk was sticky, carpet looked like it hadn't been hoovered in weeks and when I went to plug in my phone beside the bed there was the remains of someone's peperami snack lying on the floor. Bathroom had a brown poo mark on the loo seat (which we cleaned!) And the loo floor was covered in long black hairs. I am platinum blonde and my friend has long dyed red hair... We told reception who offered to comp us breakfast but we had already paid for it so they just took the feedback. We asked for an iron and ironing board, and they were really pitiful appliances. They could do with an upgrade for sure. Oh and during breakfast the coffee machine was fully broken and was being taken apart...

The location is really nice, it’s near the Winterfest Market (Christmas Market). Only for 5 minutes walk. The bed is clean and private. Shower room is also very clean. The only disadvantage is the pub next to the hostel, it played the music loud until midnight. For me it was fine, but for someone who need absolutely quiet space will be the problem.