South Albemarle Hotels & Accommodations

Everything was great. Room was clean. Hotel Lobby was clean. In town for a softball tournament and was a little late checking out and Bobbi was understanding about it. When checking in, I was sick and she made the check in easy. My son enjoyed the pool and wants to stay again for 8 weeks ( He's 5 l 😁).

Let me start by saying that the front desk staff was awesome. Courteous, efficient, and on point with their service. It was all downhill from there. The ”breakfast area had all the tables and chairs pushed up against the wall, so they could not be used. The coffee machine was gone, the cooler with cold drinks (for purchase) was empty, the ice machine unplugged, the pool was closed, the workout room was closed....ALL IN THE NAME OF COVID. To top it off the person ”serving” breakfast had not one, but two electronic devices occupying her time, and interrupting her resulted in the rolling of her eyes. No, ”can I help you, please, or anything that resembled customer service. She'd slowly get up and say, ”What you want?” To which we had to ask what the options were. No juice (juice must cause Covid), self serve coffee was available, so why not during the day and in the evening? The one table that was too large to push against the wall was kept dirty so nobody would want to use it. Sharing an elevator with another guests, I commented on how rude the attendant was. The other guest laughed and said, ”Ha! She's in a good mood today, you should have been here yesterday!” I also greeted the cleaning lady with a ”Good morning” only to be me with a glare. I stayed 2 nights for business, but would have switched if it was an option. Using Covid as an excuse to cut your services is abhorrent. Other hotels in Charlotte are offering all amenities, but with caution. The place is a joke, and I will NEVER come back. NEVER!

Having to make a trip to the area twice in one month for work, I was booked at HIE. I had a pleasant stay on both occasions. Hotel is well kept and furnished. Great breafast options. The front desk staff were all helpful and accomadating. In particular was Kathy who went above and beyond to provide her support and assistance. She was very helpful and patient when booking an extra room for my family on my return trip and provided a great recommendation to ensure I recieved the most cost effective reservation. I was also impressed with the quality of my sleep on their mattress. After a nights sleep I usually wake up with a tightness in my lower back, but I had no issues at all after a nights rest. After mentioning this to Kathy, she actually assisted in trying to locate the site where I could purchase their mattresses. When in the area, I would definitely stay here again.