Hard Rock Hotel Riviera Maya (Hacienda and Heaven) - All Inclusive
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Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Solidaridad
Hard Rock Hotel Riviera Maya (Hacienda and Heaven) - All Inclusive
Health Protected
Carretera Playa del Carmen - Tulum Km 72 Puerto Aventuras, 77710 Riviera, Solidaridad, Quintana Roo 77710, Mexico
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Located in Puerto Aventuras, Hard Rock Hotel Riviera Maya - All Inclusive is by the ocean, within a 10-minute drive of Puerto Aventuras Marina and Ecopark Kantun Chi. This luxury property is 4.3 mi (6.9 km) from Chac Mol Cenote and 7.3 mi (11.7 km) from Xpu-ha Beach.Show More
We Price Match
3.9/5Good·Cleanliness: 3.9
All 100 Reviews
Amenities
Outdoor Swimming PoolExclusive Beach AreaDivingSnorkelingSaunaSpaMassage RoomFitness RoomPrivate ParkingFreeAirport Pick-up Service
All Amenities
Surroundings
Airport: Cozumel International Airport
(39.3km)
Landmarks: Hard Rock Hotel Riviera Maya Rockaway Bay Water Park
(200m)
Landmarks: Puente De Puerto Aventuras
(480m)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
8
Deluxe Family Room
3 Double bed
Has window
Free Wi-Fi
Non-smoking
Private Bathroom
Bathtub
Shade Curtain
Bedding: Blanket Or Quilt
Check Availability
6
Two Bedroom Deluxe Grand Room with Sky Terrace
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Private Toilet
Check Availability
8
Deluxe Gold-Double Beds
1 Double bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Private Toilet
Check Availability
13
Royal Room, 1 King Bed, Partial Ocean View (Rock Royalty, Personal Assistant)
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Private Toilet
Check Availability
8
Deluxe Gold King Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Private Bathroom
Bathtub
Shade Curtain
Bedding: Blanket Or Quilt
Check Availability
2
Deluxe Room, 1 King Bed (Heaven-Swim up)
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Wardrobe
Check Availability
7
Deluxe Two Double Room with Partial Ocean View
1 Double bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Private Toilet
Check Availability
11
Deluxe Diamond King Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Private Bathroom
Bathtub
Shade Curtain
Bedding: Blanket Or Quilt
Check Availability
7
Suite, 2 Bedrooms, Oceanfront (Rock Suite, Rooftop Lounge)
1 King bed and 2 Double bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Wardrobe
Check Availability
7
Suite, 2 Bedrooms, Oceanfront (Rock Suite)
1 King bed and 2 Double bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Wardrobe
Check Availability
6
Deluxe Gold Pure Wellness ®-Double Beds
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Wardrobe
Check Availability
9
Rock Royalty Deluxe Platinum Two Double Room
2 Double bed
Has window
Free Wi-Fi
Non-smoking
Private Bathroom
Bathtub
Shade Curtain
Bedding: Blanket Or Quilt
Check Availability
6
Royal Room, 1 King Bed (Heaven, Rock Royalty, Pers. Asst.)
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Private Toilet
Check Availability
9
One Bedroom Deluxe Room with Sky Terrace
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Private Toilet
Check Availability
Hide Room Types
Guest Reviews(100)
3.9/5
Good
Verified Reviews- Cleanliness3.9
- Amenities3.9
- Location3.9
- Service3.9
Verified traveler
February 21, 2024
Great hotel for kids. Beach, pools, indoor play place, and water slide park that was fun for both kids and parents. The jacuzzi’s in the bedroom were especially delightful.
Katherine
February 17, 2024
We had a wonderful stay all around! My only recommendation for improvement is for the resort to be more eco-friendly. The air conditioning was on so high everywhere that it was cold inside. We had to bring extra layers to avoid getting chilled. In particular, every day the house keepers would come in and set our thermostat to 63 degrees (f). This is way too cold! We were always chilled in the evenings when we got home and were so saddened to think of all the energy wasted. The resort could save significant money and help the environment by reducing the air conditioning in private rooms, as well as in common areas. Other than this, no complaints.
Deidalia
February 16, 2024
Was amazing experience everything really good my family and me enjoy of stay in this beautiful place , atención , food and cleaning perfec
Peter
February 11, 2024
Beach areas were fantastic. Unfortunately, the resort is quite dated to the point that a couple of buildings were so run down they were closed until they could be repaired.
Jamie
January 2, 2024
The only thing I like is the girls from kids club! Service terrible! They were not taking reservations for restaurants! They didn’t have good food! The only restaurant we can eat was The market! You ask for something and they always tell you that they don’t have no more! For room supplies we have to wait for more than two hours to get it and sometimes they forgot! Room an halls very duty !
Kristy
January 2, 2024
The rooms are small and outdated. The pool towels are stained and smelly. The food is extremely bland and they clearly use low quality ingredients and add a lot of water to things to extend the portions. Our room had many issues that never got fixed - broken furniture, water leak, and noisy pipes. The overpriced mani/pedi I got was nothing more than a $130 polish change. The lobby is so cold you need a jacket. The restaurants are impossible to book - they must be made day-of beginning at 12am.
The guest reps are so very nice but do little to offset these inconveniences. They make many promises that they will try, but they never follow up. They will, however, pester you to sit through their marketing campaign, including unsolicited wake up calls to invite you to attend. Every. Single. Morning.
The water park is fun but outdated and much smaller than it looks online.
Overall, this is way overrated, even at “good”.
Kadie
January 2, 2024
We've stayed at the resort twice before and had a great experiences. Our most recent visit was very disappointing, as the service, dining, food quality, and cleanliness were all problematic.
1) Service. We booked 8 hotel rooms for our extended family. We called the hotel for months to ensure we could have adjoining rooms. Getting in touch with anyone was difficult - nearly every time we were disconnected on the phone or transferred to someone who couldn't help us. As a result, our rooms were scattered across the property.
2) Dining. Hard Rock doesn't allow advanced reservations, which makes it challenging for a large group. Once we checked in, we were told the system wouldn't allow even the concierge to book more than a day in advance. Instead, they told us to set an alarm for midnight every night. Unfortunately, even then spaces weren't guaranteed. On more than one occasion, all the reservations were already gone by midnight, which suggests there is a way to pre-book.
3) Food Quality. This was the biggest disappoin**ent. Buffets were typically the only option (see above) and would be picked over just an hour into service and not replenished. Poolside options were exclusively fried foods - the salad options listed were never actually there.
4) Cleanliness. One of the rooms had not been cleaned from the previous guest. The toiletries were used, the room smelled, and the bathtub, hot tub, and floor were visibly dirty. Housekeeping didn't refresh rooms daily.
Glenn
December 26, 2023
Form pool party fun
Wait staff good
Need better food choices
Pool water too cold
Jacuzzi water cold
Diane
January 13, 2024
Nothing exceptional. Very dated property. Food below average. Wish we had stayed elsewhere.
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
To check-in, contact the property in advance
Child Policies
Children 1 year old and over are permitted to stay in some room types at this hotel
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeAmerican, Continental
StyleBuffet
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Health Protected
Cleanliness
- 3.9/5
Health & safety measures
- Thermometers available
Cleaning & disinfecting
- Rooms are disinfected between stays
Property Description
- Opened: 1999
- Renovated: 2013
- Number of Rooms: 1256
Located in Puerto Aventuras, Hard Rock Hotel Riviera Maya - All Inclusive is by the ocean, within a 10-minute drive of Puerto Aventuras Marina and Ecopark Kantun Chi. This luxury property is 4.3 mi (6.9 km) from Chac Mol Cenote and 7.3 mi (11.7 km) from Xpu-ha Beach.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at The Market, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink from the poolside bar or one of the 7 bars/lounges.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Puerto Aventuras? This property has 87823 square feet (8159 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Make yourself at home in one of the 1264 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at The Market, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink from the poolside bar or one of the 7 bars/lounges.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Puerto Aventuras? This property has 87823 square feet (8159 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Make yourself at home in one of the 1264 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Services & Amenities
Most Popular Amenities
Outdoor Swimming Pool
Exclusive Beach Area
Diving
Snorkeling
Sauna
SpaAdditional charge
Massage Room
Fitness Room
Private ParkingFree
Airport Pick-up ServiceAdditional charge
Airport Shuttle ServiceAdditional charge
Bar
Nightclub
Basketball Court
Tennis Court
Restaurant
Meeting RoomAdditional charge
Children's Pool
Water Park
KTV
Currency Exchange
Luggage Storage
Wake-Up Call
24-Hour Front Desk
Wi-Fi in Public AreasFree
Outdoor Swimming Pool
Spa
Fitness Room
Bar
Restaurant
Meeting Room
Water Park
Restaurant
Restaurant
No additional info available
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