Hello Trip. com and The Great Madras by Hotel Calmo,
REQUEST A REFUND.
December 28- Jan 2 2024.
But actually on the 29th December we already went out and decided to booked another hotel in Orchard,
We are very unsatisfied and sad about the service and the hotel.
Before our check in, we request to upgrade our room and many times you rejected our request.
until one staff told us, upon arriving we will add to upgrade the room with bathroom $150.
We called many times and they rejected it.
December 28- we checked in and add money,
then at night the aircon got problem, its not making the room cooler.
(instead they give us a fan)what a kind of service is that.
also the staff promise us on the next day December 29, they will check and change our room.
But then they said they will check again on Dec 30, 2023.
they offer us to give 2 fan again. and in the room its too hot!
We just want to be comfortable to sleep and one of the guest under medication.
May we ask a refund for the 5 days since we didn't stay there and you didn't even call us if there is a room or if you are concern about it.
Hope you get this mail.
You may check the below, that we book to another hotel on that day..