When you enter the hotel, the lobby looks cramped for space and you don’t get the feeling that you are entering a 5 star hotel. The check in process was smooth as our details were passed over by Vivanta Guwahati. But similar to our experience in Guwahati, the Tata employee discounts were not considered for the room bookings, which was very disappointing. The rooms were also very unlike Vivanta (in the last 12 months, I have stayed with my family in Kolkata, Delhi and Guwahati). Rooms are very small and not spacious, they tried to accommodate all the comforts in the space available but clearly this was not expected. The toilet in 1 room was not cleaned properly and my dad had to call them after check in to clean it up. But there were positives too. The staff as such are very friendly, polite and eager to help. They went out of their way to prepare a dish which was not mentioned in their menu and came to our room to customise the order, which is appreciated. Breakfast was ok - nothing great to talk about and the spread was ordinary. Again, the staff was friendly and responded when we reach out. Overall Shillong is a beautiful place and we loved every bit of it, hence the stay was enjoyable. But the hotel has a lot of scope to improve, so hopefully this feedback will be taken seriously.