Alexander Guest House

No security or privacy. Upon arriving we received one key which opens the front gate and our room as well. Ours was not the only room in the place which indicates that, as other people needed to use the front gate too, all rooms open with the same key. Not cool. Also, the doors are absolutely not sound-proof and we heard everybody's business (literally as we were in room 1 next to the check in). Only upside was that it's a clean place.

Arrived on Saturday 4th May couldn't get an answer at the door even when seeing people moving about .Eventually getting an answer very poor English was spoken to give our names .When taken to our room down stairs there was cable & tools everywhere & workmen. Our room for very clean & well set out but cold .Unpacking the workman came into our room twice saying he was checking the heating which was still off . We went out and on return the room was freezing & still no heating . In the morning we got locked in the room the door wouldn't open from inside .l phoned the number in the room but the girl on the phone spoke very little English & didn't understand what l was saying .l told her to get someone to let us out .Eventually her father let us out he didn't speak English. No apology or nothing. It was like an overnight at Faulty Towers

I booked a room for June 2024. The policy stated that they will collect payment within 24 hours before arrival. I was charged for the whole stay 3 months before my arrival. I cancelled the reservation (free cancellation period) but they haven’t refunded my card yet. I tried to contact them but they haven’t replied to my message regarding refund.

The hotel overcharge my credit card. I need to change a plan and cancel the reservation within free cancellation period but they charged my card. I’ve messaged the hotels many times but there is no response from the owner or the administrator of this hotel.

I enjoyed my stay at the Alexander guest house. For a cheap price for 2 nights in Edinburgh city, this was a perfect place to stay. The owner was friendly and helped with any issues I encountered. The other staff was also extremely helpful and helped me get back into my room after i locked my key inside in the middle of the night

I don’t often stay in guest houses, I usually stick to the chain hotels but the gig prices made me look elsewhere. I’m glad I did as I found this fantastic place although I do admit the the scaffolding outside made me a bit anxious. Of course I had no need to be as I was greeted by a very friendly lady who handed me my key and explained the set up. The common areas look very clean, tidy and well maintained as was the shared toilet and shower. The best part was my room which was very stylish and immaculate. It must have been recently refurbished and had a fantastic feature fireplace and lifting. The bed was comfortable and sheets crisp and clean. Not far from the centre of Edinburgh, a very short bus or taxi ride. Will definitely be coming back again

Doors locked at check, 3 phone numbers to try, third I got a response, from a lady driving who said she would contact reception. Lady came then to let us in. Cobwebs in room. Not so cheap, but cheerful and convenient.

I loved this hotel, highly recommended, I would stay there again on another occasion.

The property was very clean and beds were quite comfy. Very easy to get into the city centre with direct buses nearby. The only complaint was in our room the frame of the bed looked half finished and we were unable to find a switch for the side lamps.