Guest User
November 12, 2023
The hotel's service attitude and service training are low, although the facilities, cleanliness, beds and location are good. I booked a windowless room for just one night and didn't ask for an upgrade. I would have asked before. In order to maximize profits, the hotel gave a room next to the self-service laundry room without informing it in advance. In fact, if the current occupancy rate can exceed 50%, I will accept it. At night I also wanted to use the self-service laundry advertised by it, only to realize that the noise in my room was coming from next door. I called the front desk and was told that I had booked a windowless room. This was normal. The problem was that you should have informed me in advance that I could not book or upgrade the room. I was so angry that I scolded me and didn't say anything back. It's 11 o'clock, and the front desk said that you might have to pay extra to upgrade to a windowless room, which shows that there is no real service. There are many windowless rooms that are not next to the laundry room and they have to be given to you first. If there is already a problem, you have to pay extra to upgrade. How much money do you earn? Pay some money, no guilt. I thought it was troublesome and refused to change. I told the front desk that I was going to start watching football. You can inform the guests in the laundry room that no more washing or drying is allowed. The washing and drying now will be finished in an hour. The football game will be played at that time. It’s not over yet, the front desk said it’s a good idea. As a result, it was still rumbling after twelve o'clock, so I went out and turned off the washer and dryer. At 12:30, the alarm started ringing again. The security guard said that the residents could not stop washing in the middle of the wash. The problem is that you did not hand over the shift to ask the residents to stop early. This is a work error. You also did not set a deadline for washing. It is management incompetence. You are like this, let alone The room next to the laundry room should be given when there are countless vacancies. It is a scam and there is no service at all to considerate traveling guests. After leaving, I didn't see an apology or an attitude of rectifying the service. It's completely the service level of a villager, with a service attitude that just wants to make money.
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