Guest User
February 24, 2023
The service experience that can't be described in a word, the mud and sand after the expansion of the express delivery, the bad experience far exceeded my expectations. Changing the good impression of Atour established in the past, it seems that all the good things will eventually pass away, and the iron law of prosperity and decline is the same. The indifference and laziness of the service staff in this store is really shocking. On the first day of check-in, I called the front desk to ask for more hangers, but it took 6 calls before someone answered. Note that the line was not busy, but after dialing. No one heard! After answering the call, the attitude of the staff was very irritable and slack, just an attitude of indifference. When I checked out and left the store, I asked a few more questions about how to issue the invoice, and the staff even scolded me impatiently, which was extremely bad. The only good thing is that the hardware is not bad, but the sound insulation of the hotel room is extremely poor. You can hear all kinds of sounds from the next room, in the corridor, and outside the window. This accommodation experience created the darkest moment in my travel career, and I don't want to remember it in this life!
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