The Staff are so friendly and helpful. They were able to store our baggage until the room was ready. Thier outdoor cafe overlooks Lake Lucerne and they offer English menus. the staff are first rate. Then you get your room,,, Amazing. Very spacious and the view from your patio is non-stop beauty. The location is easy access to the train station, many restaurants. there are a lot of excursions on the lake available. Did I mention the view from your balcony?