Vienna International Hotel (Sanya High-speed Railway Station) Reviews
Vienna International Hotel (Sanya High-speed Railway Station)
1st Floor, Building 6, Xiangti 25 Du, No. 9 Yuxin Road, Tianya District, Sanya, Hainan, ChinaSee Hotel Details
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1 night
Reviews from Real Guests
9.3/10
Very Good
3182 reviews
Instead of simply averaging scores, we prioritise verified reviews and recent guuest stays, ensuring our ratings reflect the most reliable, genuine and up-to-date experiences.
Verified reviews
Location9.3
Amenities9.3
Service9.3
Cleanliness9.4
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All reviews(3182)
Positive reviews(3132)
Reviews with photos/video(352)
Friendly front desk staff(676)
Easy to get around(580)
Close to train station(407)
Convenient location(402)
Convenient parking(222)
Many amenities(194)
Awesome gym(110)
Delicious breakfast(75)
Negative reviews(50)
Funaruiyasimazhong
Superior Queen Room
Date of stay: Apr 2026
Couple
17 reviews
10/10
Outstanding
Posted on May 30, 2026
Pretty good! It's close to Sanya High-speed Railway Station. Someone was on duty even when I arrived past 2 AM, and they even upgraded me to an executive king room for free. It was a great experience, and the bed was very soft. A really comfortable night's stay.
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Response from Property: 看似簡單單的字,卻是您滿滿的信任,也是穩穩的幸福,別人拿不走,也擦不掉,我們喜歡的是您輕敲鍵盤時敲出的所有關於認可的字眼,以後的日子裏,維也納國際酒店三亞高鐵站店與您不離不棄.我們期待與您的下次相遇.
Linan27
Superior Queen Room
Date of stay: Mar 2026
Solo traveller
32 reviews
10/10
Outstanding
Posted on Apr 22, 2026
The room decor, much like the hotel lobby, is bright and spacious, and the bathroom is also quite large. The hotel has its own parking lot and is only a ten-minute walk from Sanya Station. Near the station, there's a large shopping complex called Summer Station. There's also a tram stop right outside the hotel. The bedding is comfortable, the room is clean, and the staff provide excellent service with smooth communication.
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Response from Property: Meeting you for the first time felt like meeting an old friend. Even the most beautiful spring breeze can't compare to your positive feedback on the hotel. We are incredibly happy to receive your five-star review. There's always room for improvement, and we will continue to strive for excellence. Looking forward to seeing you again! Wishing you a wonderful life!
Guest User
Deluxe 2-bed Room
Date of stay: Feb 2026
Family
1 reviews
10/10
Outstanding
Posted on Apr 21, 2026
First time here and it was an amazing experience! It's a new month, so I just had to give you five stars and hope you keep up the great work! Hahahaha, awesome (。•̀ᴗ-)ok, great, good!👌🏻
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Response from Property: Dear Valued Customer, Thank you so much for your support of our hotel. We firmly believe that a good reputation stems from genuine customer satisfaction, and we are honored to have provided you with the highest quality service. We warmly welcome you to choose our hotel again, whether for business or leisure! We sincerely look forward to your next visit!
Guest User
Superior Queen Room
Date of stay: Feb 2026
Business traveller
4 reviews
8.0/10
Very good
Posted on Apr 14, 2026
The service was good, and anything I needed was delivered promptly.
Original TextTranslated by Google
Response from Property: Meeting you for the first time felt like meeting an old friend. Even the most beautiful spring breeze can't compare to your positive feedback on the hotel. We are incredibly happy to receive your five-star review. There's always room for improvement, and we will continue to strive for excellence. Looking forward to seeing you again! Wishing you a wonderful life!
Guest User
Superior Queen Room
Date of stay: Jan 2026
Family
8 reviews
9.7/10
Amazing
Posted on Mar 3, 2026
This is the cleanest hotel I've ever stayed in, and the breakfast spread was fantastic.
Original TextTranslated by Google
Response from Property: Meeting you for the first time felt like meeting an old friend. Even the most beautiful spring breeze can't compare to your positive feedback on the hotel. We are incredibly happy to receive your five-star review. There's always room for improvement, and we will continue to strive for excellence. Looking forward to seeing you again! Wishing you a wonderful life!
Mumumuxinmumufu
Superior Queen Room
Date of stay: Nov 2025
Business traveller
65 reviews
10/10
Outstanding
Posted on Jan 19, 2026
The room was clean, smart, quiet, and had a great view. I hope they keep it up. The bed was comfortable with no strange smells, and I slept well. The front desk service was also excellent. Thumbs up!
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your perfect review! Your support and encouragement are our greatest motivation. Vienna International Hotel Sanya High-Speed Railway Station Branch strives to create a warm and comfortable living environment for our guests, and aims to meet the diverse needs of our guests with the best value for money. We look forward to your next visit in Sanya!
Guest User
Superior Queen Room
Date of stay: Apr 2026
Business traveller
1 reviews
10/10
Outstanding
Posted on May 30, 2026
The hotel boasts an excellent location, with clean, comfortable, spacious, and bright rooms. It's incredibly convenient for getting around, with a city rail station right outside. Plus, they offer free laundry and dryer facilities, making it my top choice for business trips.
Original TextTranslated by Google
Response from Property: Dear Guest, thank you for choosing Vienna International Hotel Sanya Railway Station Branch. The hotel is conveniently located near Summer Mall, Mangrove Forest, and Sanya Railway Station. Everything you need for dining, entertainment, and leisure is readily available. The hotel has a self-service laundry room and gym on the sixth floor, and a robot can deliver takeout to your room. We wish you a pleasant journey and many happy moments!
Anonymous User
Superior Queen Room
Date of stay: Apr 2026
Business traveller
1 reviews
10/10
Outstanding
Posted on May 29, 2026
The front desk staff were really welcoming, and the location is great, right next to Sanya Station. They even upgraded my room for free! The room itself was nice and clean, I was very happy with it. All my requests were met, highly recommend!
Original TextTranslated by Google
Response from Property: Meeting you for the first time felt like meeting an old friend. Even the most beautiful spring breeze can't compare to your positive feedback on the hotel. We are incredibly happy to receive your five-star review. There's always room for improvement, and we will continue to strive for excellence. Looking forward to seeing you again! Wishing you a wonderful life!
Guest User
Deluxe 2-bed Room
Date of stay: Mar 2026
Family
3 reviews
10/10
Outstanding
Posted on May 3, 2026
The hotel is just around the from the railway station. The experience using voice control was interesting.
Response from Property: 與君初相識,猶如故人歸。春風十里,都不如您對酒店認可。能得到您的五星好評,小維十分的開心,沒有最好,衹有更好,小維會繼續努力。期待與您下次相遇到~祝您生活愉快!
REVIEWER3557
Superior Queen Room
Date of stay: Jan 2026
Solo traveller
25 reviews
10/10
Outstanding
Posted on Feb 8, 2026
Good service.
Response from Property: 尊敬的賓客:您好!謝謝閣下的滿分點評,您的支持與鼓勵,是我們前進的最大動力。維也納國際酒店三亞高鐵站店以不斷的為客人營造温馨舒適的居住 環境而努力,以最高的性價比滿足不同賓客的要求。小維在三亞期待您的再次光臨!
Guest User
Superior Queen Room
Date of stay: Feb 2026
Family
4 reviews
4.0/10
Posted on Mar 3, 2026
I spent seven days in Sanya and stayed at four different hotels. This was the last one, chosen for its proximity to the high-speed train station as we were leaving. We were traveling with our child, and at the previous hotels (including two five-star ones), check-in only required our IDs and the child's household registration booklet. BUT!!! This hotel not only asked for the child's household registration booklet but also insisted on us manually writing down all the information from it into a separate ledger (which took at least five minutes). Okay, that's fine, whatever. THE MOST IMPORTANT THING IS! We had an early high-speed train and flight at 7 AM the next day, so we went to bed before 10 PM. The hotel front desk then started making frantic calls to our room past 11 PM! They called once, and I was half-asleep and didn't react, but then they called AGAIN! A relentless barrage of calls!!!!! I was absolutely furious. I've lived for over thirty years and stayed in countless hotels, and I've only ever used the room phone to call the front desk, never the other way around! I was so scared I didn't dare answer. I had to wake up my soundly sleeping husband to pick it up, and then the front desk asked – FOR OUR CHILD'S NAME!!!!!!!!!!!! In the middle of the night! After the hotel had already clearly and thoroughly registered all of our child's information! A relentless barrage of calls, just to ask for our child's name!!!!!!!!!!! I guess if you live long enough, you really do encounter all sorts of things! After that call, I couldn't sleep until 4:30 AM, and then I had to get up at 6 AM to catch the high-speed train! In all my life, I've had my share of bad hotel experiences – unclean rooms, poor environments – but I've always let them go. I swear on my life I've never given any hotel a bad review before! But I can't take this! A terrifying 'midnight call' in the dead of night! I refuse to believe this was a one-off incident! I'm sure every room experiences this!
Original TextTranslated by Google
Response from Property: Dear Guest, we are deeply sorry for the unpleasant experience you had during your stay, which frightened you and your family late at night and disrupted your rest. We feel truly ashamed and remorseful. Regarding your concerns about late-night phone calls and the cumbersome check-in process, we have immediately and seriously investigated and rectified the issues: First, we have strictly standardized the police registration process to prevent unauthorized late-night calls and ensure our guests' rest is never disturbed; second, we have simplified the registration process for minors' information to avoid repetitive filling and wasting your time. Your willingness to share your honest feedback is a positive step for us. We value your evaluation and will use it to thoroughly improve our services. We wish you a pleasant journey and a happy life, and hope to have the opportunity to provide you with a truly safe and comfortable stay in the future.
Guest User
Superior Queen Room
Date of stay: Nov 2025
Solo traveller
1 reviews
10/10
Outstanding
Posted on Dec 16, 2025
The room was clean and well-equipped, and the staff provided excellent service. The environment was comfortable, and the hotel is conveniently located near Sanya High-Speed Railway Station. Plus, there's free parking, which is a big bonus!
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your perfect review! Your support and encouragement are our greatest motivation. Vienna International Hotel Sanya High-Speed Railway Station Branch strives to create a warm and comfortable living environment for our guests, and aims to meet the diverse needs of our guests with the best value for money. We look forward to your next visit in Sanya!
Guest User
Superior Queen Room
Date of stay: Oct 2025
Solo traveller
5 reviews
9.5/10
Amazing
Posted on Nov 24, 2025
We are happy to stayed three days in this hotel .
Front desk service is very good . Hotel is very clean ,Location is very convenient. City train is on the street and take you to beach in 15 mins. Will recommend to my friends for sure.
Response from Property: 與君初相識,猶如故人歸。春風十里,都不如您對酒店認可。能得到您的五星好評,小維十分的開心,沒有最好,衹有更好,小維會繼續努力。期待與您下次相遇到~祝您生活愉快!
Guest User
Superior Queen Room
Date of stay: Oct 2025
Solo traveller
4 reviews
10/10
Outstanding
Posted on Nov 16, 2025
Room was big and spotless . The breakfast room was not thst big so could get very crowded .Coffee machine was nice but no fruit juices . Mall and restaurants close by.
Response from Property: 尊敬的賓客,感謝您下榻維也納酒店三亞高鐵站店。很高興看到您對酒店地理位置、衞生狀況和服務質量的好評。酒店毗鄰三亞高鐵站、紅樹林購物中心, 吃喝玩樂影院,一應俱全。同時位於酒店六樓的餐廳,為客人提供高 品質的餐飲服務,歡迎您下次來體驗,祝您旅途愉快,期待下次見面哦。
Sherman Phua
Superior Queen Room
Date of stay: Sep 2025
Other
1 reviews
8.5/10
Very good
Posted on Oct 28, 2025
Convenient location. Near Sanya train station and duty free shop. Clean, cmfortable room. Welcoming and helpful staff. Reliable, free wifi.
Response from Property: 與君初相識,猶如故人歸。春風十里,都不如您對酒店認可。能得到您的五星好評,小維十分的開心,沒有最好,衹有更好,小維會繼續努力。期待與您下次相遇到~祝您生活愉快!