Extended Stay America Premier Suites - Orlando - Sanford

On 02/01/24, I booked a reservation to the Extended Stay America Premier Suites Orlando Sanford through ******* and paid the total of $163 for a room at the hotel on 02/14/24-02/15/24. I arrived at the hotel on 02/14/24 around 7:00pm and was greeted by the front desk attendant, Abby O. I told Abby about my reservation and the confirmation number but she said she didn’t see my name and the confirmation number was to another guest. I showed her my receipt and she asked to see my bank statements because she alleged I could have canceled the charge. As you can imagine, asking to see a guest’s bank statements to prove they paid for a hotel after they’ve showed them the receipt is very unprofessional. Regardless, I drove multiple hours for a business meeting and needed a room so I showed her my credit card statement showing her I didn’t cancel the payment. She proceeded to call someone and speak Tagalog. She then got off the phone and said there must be a glitch in the system and can’t do anything. When I asked her for another room she said the hotel was full. She then declined ever asking to see my bank statement when another guest at the front desk commented how unprofessional she was and that I needed to call management. When I asked for Abby’s full name for the complaint, she got offended and said she would only say her last name is O.

The property was clean. The room was spacious. Front desk was amazing and friendly. Coffee is not available after breakfast. No coffee maker in room. No hair dryer in room but, furnished one at the front desk upon asking. The room could use a rug to make it feel less vacant.

The accommodation was clean but the air conditioning didn’t work very well. I tried to call for assistance but the in room phone didn’t work, tried using my own phone to call the front desk, instead of reaching the front desk my call was routed to the main reservation center. No help there. Bottom line disappointed.

The staff was friendly and welcoming. The facility was clean and needs such as more tp was taken care by the front desk. I would absolutely recommend this hotel.

I typically avoid Extended Stay America as most seem to be rated at 6.5. This one had high ratings and after staying there, I can see why. Very clean, new, no creepers hanging around the parking lot. I’d stay again.

Hotel is clean. However, the beds are a metal platform with a medium quality mattress. There is no breakfast, so BYOB (Bring your own breakfast) unless you think coffee and some fig bars are breakfast. They charge a $100 hard deposit (not an incidentals hold) No carts available to carry your stuff to room.

I was pleased that this hotel is located very close (2 miles) to the auto-train station. The staff was friendly, polite and helpful. The hotel was clean and my room was spacious and generously furnished as if an apar**ent.

The hotel was clean and very nice. The bed was comfortable with a mattress that was firm. The only thing that was poor was the grab and go breakfast. That was horrible. It was a wonderful night otherwise. Can we get a hot breakfast please??

Staff is very polite. Disappointed that there isn’t a coffee maker in the rooms. There is refrigerator, sink, microwave and a stovetop burner.