Hotel was extremely noisy, no heat in hallways, broken and patched sink and tub, no entrance hall lighting that worked, dirty, shower curtain wasnt long enough for tub. Staff was friendly and breakkfast was good. For a newer hotel, it was in poor shape. It appeared that nearly all electrical panels (bathroom, hall and even 3rd floor elevator) had been hit, as they were offset). It was even difficult to turn on bathroom. Its not what id expect to see in a Holiday Inn Express. The pool area was cold and water appeared dark and cloudy. We opted not to swim. I took pictures of my complaints.