Guest User
February 22, 2024
The check-in experience was very bad
1. When I checked into the hotel that night, the front desk did not assist with luggage service and had no proactive coordination ability. The front desk, as the first staff to contact and communicate with guests, was very rude and unprofessional. Fortunately, the service staff in the guest room was very good. Helpful.
2. The tea cups were not cleaned when entering the room, and there were tea stains. I contacted the front desk around 10 o'clock in the evening to arrange for someone to deal with it.
3. The landline telephone in the room could not be used.
4. The wireless network in the room could not be used.
5. There was a little odor in the new building, but the breakfast was OK, with a little local characteristics.
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