Novotel Jakarta Gajah Mada

clean room, good location and service. will stay here again next visit!

Good access to central Jakarta

The room was clean and comfortable. The location is very strategic, within walking distance to many tourist attractions and restaurants such as Chinatown, Kota Tua, and several shopping malls. Overall, the service was good and the staff were friendly and helpful. A pleasant stay and recommended for travelers visiting the area.

This hotel is in clear need of renovation and improvement, and for a 4-star hotel, it is simply not worth it. The room felt  had an unpleasant odor, with poorly maintained carpets and pillowcases that smelled musty. Many lights were not functioning, and the shower was leaking, which further reduced comfort. The lift situation was also inconvenient, with only two elevators working, causing long wait times. I also noticed a leaking water dispenser. Service was disappointing—the bellboy response was slow, and the basement area had a strong sewage-like smell. Overall, the experience fell far below 4-star expectations

Stay with my family here. A bit of let down because of the breakfast is not tasty and kind a sad! Maybe because not many guests taking their breakfast and the area seems very dark and old. And i find the swimming pool water a bit cloudy which is unclean.

The first room they gave us was leaking water from the bathroom, but they gave us another perfectly good room. The room was clean and spacious, good location and facilities.