I had high hopes for my upcoming stay at this hotel, but unfortunately, my experience before my booking day left me deeply disappointed. As I was in the area and eager to see the facilities, I kindly asked to visit the swimming pool and the room I had reserved in advance. Shockingly, the hotel staff outright refused my request, which left me feeling uneasy and suspicious. In my opinion, a hotel that is confident in its offerings should have no qualms about showcasing its amenities to potential guests. Denying a simple pre-booking visit gave me the impression that they might be trying to hide something. As a result of this disappointing encounter, I have made the decision to cancel my booking. I believe it's essential for guests to feel welcomed and assured about their choice of accommodation. Regrettably, this hotel did not meet my expectations in that regard. I hope my feedback helps other potential guests in making informed decisions when considering their stay here. Transparency and openness should be paramount in the hospitality industry, and I hope the hotel takes this constructive criticism to heart for future improvements.