With a stay at Exe Essenzia Porto in Porto (União de Freguesias do Centro), you'll be within a 15-minute walk of Casa da Musica and Livraria Lello. This upscale hotel is 1 mi (1.6 km) from Clerigos Tower and 1.4 mi (2.3 km) from Ribeira Square.
Enjoy the recreation opportunities such as a fitness center or make use of other amenities including complimentary wireless internet access.
Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours), and limited parking is available onsite.
Make yourself at home in one of the 80 air-conditioned rooms featuring minibars and LCD televisions. Satellite television is provided for your entertainment. Private bathrooms with showers feature hair dryers and toothbrushes and toothpaste. Conveniences include safes and desk chairs, and housekeeping is provided daily.
GGuest User2022.10.20
Comfortable rooms and location easy enough to get into all parts of the city using Uber, which are very reasonable and cost around 3 euros to the furthest point at the river. You could walk but my father has some mobility issues and the uber was much faster, allowing us to expore poroto without tiring from the walk into town. The hotel is kept well, is cosy and inviting once inside, dont be put off by the exterior. Rooms were very well designed for the price bracket. Attention to detail of items in the bathroom need to be addressed though. Soap dish was loose on the wall as was the faucet on the bathroom sink. Small details that bring an otherwise very nice room below its potential. Although a little firm for me, I still slept very well on the bed. No external noise heard and quiet and effective air conditioning. The safe was an issue for me. We had 2 rooms and the safe was not bolted into the wardrobe, you could remove the safe if you wanted to. This makes the safe redundant and concerned me. The front desk also do not have their own safe for guest valuables. However we had no issued and our belongings remained untouched. The hotels did lock our belongings into a storage room on our last day. I would definitely stay here again and I think this hotel offers both an element of luxury whilst remaining a mid priced option. The staff were also very helpful and attentive.
A stay at Eurostars Das Artes places you in the heart of Porto, within a 15-minute walk of Livraria Lello and Porto City Hall. This upscale hotel is 1.1 mi (1.8 km) from Ribeira Square and 1.3 mi (2.1 km) from Porto Historic Center.
Pamper yourself with onsite massages or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless internet access and concierge services.
Grab a bite to eat at the hotel's bar/lounge, where you can take in the garden view, or stay in and take advantage of the room service (during limited hours). Continental breakfasts are available daily for a fee.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Guests may use a train station pick-up service for a surcharge, and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 89 guestrooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and bidets. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
GGuest User2023.08.10
I stayed here with my daughter for 2 nights in July 2023. Location Getting a taxi from the airport was quick and easy the taxi rank just outside arrivals. We arrived around lunchtime and got a taxi easily, plenty waiting and no queue. The journey to the hotel wasn't too long. Arriving at the hotel you do have to carry your case up a few steps at the entrance just something to be aware of, and my case was fairly weighty as we were away for a week in total. Not sure if there is another entrance to the hotel. There is a small lift to the room, we never had any trouble getting the lift when we needed it. There weren't any stairs that we could see other than the fire escapes. Once inside the hotel had a cool calm traditional feel to it. The staff on reception were really lovely and check in went smoothly. We were given vouchers for a complementary drink at the bar One of our rooms wasn't ready, we arrived about 1pm but we were able to get the key for one room which was great meaning we could drop our luggage off in the room and freshen up. My room was a reasonable sized well equipped double. I think some of the other reviews I read suggested the rooms were dated. I thought of them more as traditional style. Dark wood fittings. There was plenty of storage, a safe, comfy chair as well as desk and chair. TV with good selection of channels, mini bar, complimentary water and a packet of crisps. The bathroom was a good size, complimentary toiletries and a generous sized bath with shower over. All in all a very comfortable room which I felt was good value for what we had paid. My daughter had what i think was described as a family room so not sure whether they put an extra bed in if required but it was a really good sized double think it had a king size bed. They gave us rooms next to each other on the first floor which was nice The room had a large window overlooking the terrace below which let in a lot of light. I can't comment on breakfast as we were on a room only basis. There is a lovely bar area and outside terrace. Only downside the wooden tables and chairs outside did look particularly worn they were just in need of a fresh coat of wood stain really. The hotel was on a quiet street within walking distance of the old part of Porto. There was a bar/cafe just down from the hotel and a small supermarket just on the next street about a minute away perfect for stocking up on snacks and things and the after sun we forgot to pack. Very reasonably priced and taking card and cash. Just one thing to bear in mind I found that I used more cash than I expected quite a few of the bars and cafes we went in only took cash so something to plan for as I think I had got into a habit of carrying very little actual cash these days. It doesn't take long to walk from the hotel to the river, albeit we went down some very steep streets and steps. Porto is very hilly but well worth the effort of all the climbs Less than 10 min
With a stay at ABC Hotel Porto - Boavista in Porto (União de Freguesias do Centro), you'll be within a 5-minute drive of Casa da Musica and Livraria Lello. This upscale hotel is 2 mi (3.2 km) from Porto City Hall and 2.1 mi (3.4 km) from Ribeira Square.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and concierge services.
Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 52 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include phones, as well as safes and coffee/tea makers.
GGuest User2023.04.15
Great location close to the Metro, although a bit noisy as there is construction outside and a barking next door. The rooms are tiny with minimal amenities. This is not a 4 star hotel as our package promised. Just a heads up, they charge you for extra coffee pods. Staff here is professional and very helpful-they wear many hats! They helped us book an amazing tour. Walking distance to shopping, an amazing indoor food court, and grocery stores. The breakfast room is very nice, and has good selections.
In the heart of Porto, Stay Hotel Porto Centro Trindade is within a 5-minute drive of Bolhao Market and Porto Cathedral. This hotel is 1.5 mi (2.4 km) from Clerigos Tower and 2.3 mi (3.6 km) from Museum of Port Wine.
Enjoy the recreation opportunities such as bicycles to rent or make use of other amenities including complimentary wireless internet access.
Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk.
Make yourself at home in one of the 73 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Lleahb192020.02.19
Having had to leave our previous 'hotel' as it was so horrendous we arrived here where we were greeted with very friendly staff and a warm lobby. They sorted us a room and must have given us a really nice room following our bad experience as we were on the 6th floor at the back with a lovely view of the city. The room itself was really quite large and the bed was extremely comfortable. We slept so well! There was a TV, free wifi, AC/heating and a really nice bathroom. The bar/room service menus were reasonably priced and the staff had great knowledge of the city. The hotel itself is about a 5/10 minute walk from the main station you arrive in to from the airport which was really handy for our early journey on our final day. Would stay here again if I went back to Porto!
Hotel Premium Porto Downtown provides flawless service and all the necessary facilities for visitors. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit.To facilitate your arrival and departure, you can pre-book airport transfer services prior to checking in. When arriving by car, take advantage of the hotel's convenient on-site parking facilities.To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel. Start your day stress-free at Hotel Premium Porto Downtown as breakfast is made available for you on the premises. How about kicking off each day of your getaway with a delicious cup of coffee? At the hotel, relish in the invigorating taste of a freshly brewed, excellent coffee.Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available.
YYoonJiMin2024.02.08
When you come to Porto, be sure to book your accommodation here! The location is not bad and the cleanliness of the facility is very good! The guy who was so nice when I checked in spoke well and gave me a welcome drink? Same wine? I gave it to you and it was so delicious!! They didn't put up a room cleaning sign, so I just got a towel and tried to go back in, but they cleaned the room while we were out and eating! And they also brought me a towel... I'm sorry ㅠㅠ But I was so thankful that they treated me so kindly! I am happy that I had really good memories and a good accommodation during my second trip to Porto!! Highly recommended!! Other apps are a bit expensive, but Trip offers a discount, so I got it for 150,000 won for 2 nights!!
With a stay at Star Inn Porto, you'll be centrally located in Porto, a 5-minute drive from Casa da Musica and 6 minutes from Norte Shopping. This hotel is 3.7 mi (6 km) from Ribeira Square and 3.9 mi (6.2 km) from Porto Historic Center.
Make use of convenient amenities such as complimentary wireless internet access, a television in a common area, and a vending machine.
Satisfy your appetite at the hotel's coffee shop/cafe, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to noon for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.
Make yourself at home in one of the 206 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
GGuest User2022.10.08
Stayed four night as a base for Porto centre. Would give it 3.5 if possible to use halfs. Rooms were clean although showing signs of wear. Bed made up daily and fresh towels. Lack of shelf space in cupboard. Used for breakfast once but also tried the Mitica Inspiracao out of the back door twice for a more relaxed setting and no temptation to overfill v the buffet. Shower has good temperature and flow. Friendly and helpful reception staff. Nearby supermarket for anything you need. The bus from the airport took 50 mins during the morning midweek, and initially goes away from the hotel before heading back towards it. If I was doing it again I would take the Metro to Ramalde the nearest stop and then get an Uber to the hotel. The airport Metro is just behind the road at arrivals. Bus 304 seemed the quicker bus than the 300 or 301 into town. Had issues with bus reliability getting back from town after 8pm using information from route planner on Google maps .. chasing round various bus stops near the Town Hall Square to no avail. Ended up prefering to get the Metro back to Ramalde and then €3 for an Uber. Opted to use luggage lockers at Trindade Metro, €6 small for upto 12 hours rather than detour back to the hotel on the last day. Other sizes available but limited availability.
With a stay at Monsenhor52 in Porto (Foz do Douro), you'll be a 3-minute drive from Duoro River and 6 minutes from Casa da Musica. This guesthouse is 3.7 mi (6 km) from Ribeira Square and 3.9 mi (6.2 km) from Porto Historic Center.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access.
A complimentary continental breakfast is served daily from 8:00 AM to 10:00 AM.
Make yourself at home in one of the 10 individually decorated guestrooms, featuring espresso makers and Smart televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers.
With a stay at Stay Hotel Porto Aeroporto in Maia (Moreira), you'll be within a 15-minute drive of Norte Shopping and Port of Leixões Cruise Terminal. This hotel is 9.4 mi (15.2 km) from Ribeira Square and 9.6 mi (15.4 km) from Porto Historic Center.
Take advantage of recreation opportunities such as bicycles to rent, or other amenities including complimentary wireless internet access and a communal living room.
Grab a bite from the snack bar/deli serving guests of Stay Hotel Porto Aeroporto. Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are available daily from 4:00 AM to noon for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 102 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
GGuest User2022.06.15
Due to price and proximity to the airport, I chose to stay here for a night while waiting for my flight back to the USA. Why due to price, might you ask? Well, doesn’t 63 USD sound amazing, especially since neighboring hotels were selling in the hundreds that same night? I tried booking that young-adult discount rate online prior to arriving at the property, which I knew was only available for purchase on the official hotel site but assumed I could easily get at the check-in counter as well. The site was down or not accepting my bank account for whatever reason, even after clearing all fraud protection freezes and things like that. Please know that when I say the following, I’m not putting direct blame on the individual staff members at Stay Hotel Porto Airport. I’m putting blame on the larger system. BUT it still needs to be said. I wish the staff could have quickly given me the $63 rate at the check-in counter, KNOWING I was having trouble with the website/app and should’ve been entitled to it with a better payment method. By the time I tried and tried and tried to get the rate to go through, the $63 rate had expired and the next best option was for $81, still exclusive to the app. And sure enough, know what happened when I tried paying for the $81? Still no luck. When the clock struck midnight, all hope was lost for a cheaper rate—the app reset its prices to the next night, and I had to pay a rate of around $100 at the counter to get a room right then. A valid argument could be to ask why I’m this picky about the prices, since when viewing it macroscopically, the differences aren’t that extreme. But I was traveling on a VERY tight budget. Every little amount counts a ton. And being at the end of my trip, my finances were in jeopardy more than they’d been at any other point in Europe. So I lost out on 40 bucks, which adjusted for non-backpacker inflation is 400 bucks. Or more. The last thing I’m going to add to the unfortunate pricing situation is one where I feel arguably the most disappointed about. Yes it’s apparently company rules not to book rates over the counter that are supposed to be booked online. But I didn’t feel that sense of sympathy or apology from either of the two employees at the desk. They were kind and friendly enough, which was expected—but when something goes wrong out of the customer’s control, I also expect clear, explicit concern and care to be verbalized. I don’t think they really “cared” that I missed out on a cheap rate because their company’s app payment portal malfunctioned. One of the ladies even told me (when I asked if this was a common issue with foreigners) that this scenario occurs roughly once each WEEK, which she labeled as not very common…but I beg to differ. I’m not saying they should fix the app issue…but they should’ve given me something like an apology. Quickly to fulfill my job responsibilities as an objective and comprehensive reviewer…the room was clean and comfy, the bathroom was spacious with
A stay at Legendary Porto Hotel places you in the heart of Porto, steps from Praça da Batalha and 4 minutes by foot from Poveiros Square. This hotel is 1 mi (1.6 km) from Ribeira Square and 1.2 mi (1.9 km) from Porto Historic Center.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and gift shops/newsstands. This hotel also features a hair salon, tour/ticket assistance, and a vending machine.
Satisfy your appetite at the hotel's coffee shop/cafe, or stay in and take advantage of the room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 2 meeting rooms available for events.
Make yourself at home in one of the 113 air-conditioned rooms featuring plasma televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
GGuest User2022.10.05
Reasonably priced hotel a short walk away from all the sights of Porto. No-frills but has everything you need - nice clean room, air conditioning, comfortable bed. A bottle of drinking water is refreshed every day which is very welcome. Breakfast plentiful and tasty. Staff were very busy as the hotel was full but everyone was very helpful and pleasant. A special thank you to Maria on the front desk who confirmed our taxi transfer to the airport and provided us with breakfast boxes for the journey because we left before the restaurant opened.
With a stay at BessaHotel Boavista in Porto (Ramalde), you'll be within a 5-minute drive of Duoro River and Casa da Musica. This upscale hotel is 3 mi (4.8 km) from Ribeira Square and 3.1 mi (5.1 km) from Porto Historic Center.
Don't miss out on the many recreational opportunities, including a steam room, a 24-hour fitness center, and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Satisfy your appetite for lunch or dinner at BRestaurant, a restaurant which specializes in international cuisine, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 6 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 109 guestrooms featuring minibars and Smart televisions. Your memory foam bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have designer toiletries and bidets.
KKevin .F2022.08.17
Warm welcome, spacious room but unfortunately not the original one, we had to have a queen or king size bed, we finally had 2 single beds. The recoats are well done by the housekeepers. A little expensive for the price but very nice hotel. The water is chargeable be careful
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4.6/5
Outstanding
GGuest UserWow- what a great location and eclectic hotel. Staff was very welcoming, happy, energetic and went out of their way to offer directions and recommendations to restaurants. Clean room, crisp sheets, well maintained. The hotel itself is right across the street from the Cathedral and is central to so many tourist sites, restaurants and shops. We truly enjoyed our stay here and highly recommend this hotel.
GGuest UserOK so we arrived very early and the whole of the front and one side of the hotel is surrounded by construction for the new metro. I really feel for the staff but they were handling it well. We did have to wait a long time to check in but that was because they wanted to give us a room away from the building work. The junior suite was great and the welcome was fab. Breakfast was stunning and the staff were adorable.
VVoyager22474143875Recently stayed here as part of my husbands 70th birthday, hotel kindly upgraded us to a deluxe room and there was a small cake waiting for us which was a lovely touch. The room was really lovely, only downside is that they only give you 1 free bottle of water per visit and only few pods for coffee machine which given it was a deluxe room a bit poor. However, apart from this small glitch, everything else we could not fault at the hotel. Bed was very comfortable, reception staff were very helpful in advising us on on areas to visit. Lovely continental breakfast and cooked one but not to order so on hot plates instead, local restaurants nearby which I would recomend are Solar Moinho de Vento & Meia Nau, which are both 5 mins walk away.
LLululove.icecreamNew hostel w perfect position. It’s placed in the central so u don’t need to buy ticket for public transport. U can walk from the hostel to many places to visit
They also nice and support if u need any help
I will come back here if I go to Porto again. XD
GGuest UserHemos pasado cuatro días inolvidables en una ciudad maravillosa. Elegí este hotel por las opiniones tan positivas que tenía y la verdad es que ha sido todo un acierto. La ubicación ( muy cerca a pie pero alejados del bullicio) y sobre todo las instalaciones ( un hotel creado con muy buen gusto) y el trato del personal hacen la estancia inmejorable. Gracias.Volveremos.
XXIAOYUANWhat a royal style! I really like the interior design and the elevator is so interesting! Great location, walking distance to main attractions. Breakfast is good too! There is a complimentary tasting of Porto grape liqueur at the front desk and a lounge with coffee and other refreshments.
LLULUAwesome accommodation experience, the core location of the Du Ruo River, the beauty and food, the hotel staff are very nice, also help me with the Taxi when I am going to book, the breakfast is also very good, the room is better, it is not small in Europe, the bathroom More big, no sense of urgency, if you come back to Porto next time, you will definitely live here again.
GGuest UserParfait! Nous avons passé 3 nuits dans cet hôtel, tout était très bien. La gentillesse de l'accueil à notre arrivée, la personne se plie en 4 pour nous faire comprendre tout, est réellement à notre écoute et veut nous aider. La réception ne se trouve pas au même endroit, à quelques rues seulement. Arrivé à l'appartement, un digicode nous permet de rentrer dans l'immeuble, puis une fois à l'intérieur, une boîte à clefs avec un autre code permet de récupérer les clefs du logement. L'appartement était parfait. Propre, agréable, joli, j'ai beaucoup aimé les boiseries. Une partie nuit, une partie jour avec salon salle à manger TV et cuisinette avec micro-onde, bouilloire, cafetière Krups à dosettes. Des couverts et de quoi manger y figurent également, ainsi qu'un mini réfrigérateur. Salle de bain avec grande douche et meuble où déposer ses affaires, WC séparés avec fenêtre. Énorme baie vitrée. Chambre avec placard suffisamment grand. Parquet partout. Le ménage a été très bien fait, je dirais même parfait par rapport à certains lieux parfois même 3 ou 4 étoiles visites parfois !les petites attentions de la femme de ménage à nous plier les serviettes joliment étaient très agréables. Dès que vous avez besoin de qqch, vous demandez et ils y répondent immédiatement. Le petit déjeuner, lorsque vous l'avez demandée, est déposé devant votre porte de chambre le matin de bonne heure, et se compose de tout le nécessaire ( jus d'orange, fruits, sachet de thé ou dosette de chocolat ou de café), croissant ou petit gâteau, 2 petits pains, confiture, beurre, sucre, yaourt, petite brique de lait. Nous avons passé un séjour plus qu'agréable à l'intérieur de cet appartement. Le seul moins pourrait être la climatisation qui faisait office de chauffage également donc, à l'époque de notre visite, qui chauffe bien la chambre mais a du mal à chauffer l'autre pièce de par la disposition de l'appartement, mais cela ne nous a paS gêné plus que ça et n'entâche en rien notre expériences ultra positive dans cet apparthotel. Nous les remercions vivement.
GGuest UserI have stayed in this hotel recently for weeks on end, so I think I can write with some authority about what kind of hotel it is and what can go wrong from the customer's point of view. Perhaps the biggest issue is noise. There appears to be little soundproofing between the rooms, and it is clearly unfit for purpose. Worse still is how the noise can sometimes be dealt with. On a recent visit I had a very unpleasant experience on my first night back to the hotel. At 1am, there was a lot of noise from the room of one of my neighbours. I called reception and spoke with Claudio, the person in charge. I explained the situation and asked to change to another room. Claudio sounded sceptical and said he was going to check the room from where I said the noise seemed to be coming. I told him that I was hearing noise not from the corridor but from my room, and predicted that he might not necessarily hear anything from the corridor. He phoned me back and said: ”the weirdest thing is that I heard no noise”. I told him it wasn’t at all “weird” and reminded him of what I had said. He suggested that I move to the room next door - the other side of the room from where the noise was coming. I told him I wanted to move away from, not stay beside, the noisy room. Soon after I moved to the new room, a couple entered a neighbouring room and started to shout and argue. I spoke to Claudio again. He sounded even more impatient now, and again expressed doubt that there was any noise occurring. He told me that I could move to yet another room - but warned me: ”you will still have neighbours no matter where you go.” It was now after 2am, and I was exhausted. Claudio's badge was not visible as he walked in front of me, and so I asked him what his name was. He turned around and said ”Claudio” and then pointed to his badge and said, sarcastically, ”you can see it on my badge.” I asked him not to patronise me, that I was not stupid, and also that I did not have to be reminded that there are always neighbours in a hotel. I reminded him that, as a frequent visitor to Eurostars hotels (I had spent almost 4 of the previous 12 months living in them in and around Porto) that I had never encountered such unprofessional, patronising, rude and arrogant behaviour from a Eurostars employee or one from any other hotel. Eurostars later asked me to give an account of my stay there. I told them about the above experience. I did not receive any response from them. However, when I spoke about the incident to the manager, Marco, he told me he was aware of my complaint. His position about it was strangely ambivalent. After apologising, he qualified the apology with: “I would ask you to look at it from our point of view.” His point that we all have bad nights. True enough, but there are limits to what a customer should be expected to tolerate. Another night, after 1am, when I asked to change room again due to noise next door, another person in charge, Ruben, curtly told me I could on
GGuest UserI arrived at the hotel on 20 November 2022 for a 5 night stay. The stay was business related and with so many hotels to choose from, I decided to go with the Porto Palacio. What an excellent choice! The hotel is absolutely brilliant - I cannot find a fault. Check-in was very smooth and on arrival to the room - wow - very modern, crisp clean sheets on the bed and a spacious room. In terms of food, the Breakfast experience was the best part of the stay for me. I have stayed in many hotels around the world - both on a personal basis and a business basis - I can honestly say that the breakfast staff at the Porto Palacio are the best I've ever come across. On arrival, I was seated quickly. On Day 1, the staff members memorised what I had that cannot be chosen by the buffet - for example, a tea and two plates (as I like two plates) - on Days 2 and for the rest of the trip, I didn't even need to ask. I was called by my Title and Surname on arrival. The whole experience was brilliant. I would like to mention a lady called Rosa and another lady (they both greet staff members at the door) - their hospitality skills are great and they are always smiling - nothing is too much for them. I didn't eat at the restaurant in the evening but had room service as personally, I like to relax after a day at the office. The food was of good quality and was tasty and piping hot. I used the gym during my stay - the gym is open to members of the public, therefore is not your usual hotel gym. It's huge - there are loads of machines and I was never waiting for someone to finish using something. Staff members are friendly. All in all - a brilliant stay and is a genuine 5 star hotel! I will return to the Porto Palacio both on a business basis and also on a personal basis - Porto looks like a great city! It's a shame that I didn't have time to look around as I had a busy schedule but I will certainly be back! Thank you!!
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