R. do Infante Dom Henrique 1, Porto, Porto District 4050-296, PortugalSee Hotel Details
Choose dates to see available rooms
We Price Match
1 night
Reviews from Real Guests
8.7/10
Very good
126 reviews
Instead of simply averaging scores, we prioritise verified reviews and recent guuest stays, ensuring our ratings reflect the most reliable, genuine and up-to-date experiences.
Verified reviews
Location9.0
Amenities8.5
Service8.5
Cleanliness8.9
Filter by:
Sort by:
All reviews(126)
Positive reviews(26)
Reviews with photos/video(6)
Great location(17)
Clean and tidy(7)
Awesome stay(6)
Awesome rooms(5)
JohnO
Carris Room
Date of stay: Oct 2025
Travelling with friends
137 reviews
10/10
Outstanding
Posted on Nov 15, 2025
Perfect close location from major attractions, clean, big rooms, pleasant hall, bar, only dis is no parking but public parkings are available
Dingzhong
Carris Room
Date of stay: Mar 2026
Family
2 reviews
7.5/10
Posted on May 22, 2026
There was a piercing noise, like a fire alarm, in the middle of the night. I called the front desk, but no one answered.
Original TextTranslated by Google
Guest User
Carris Room
Date of stay: Feb 2026
Couple
4 reviews
8.5/10
Very good
Posted on Mar 17, 2026
A great location in the center of all the action. Horrible for parking and really horrible to get to the front desk and drop bags. Had to circle the entire city waiting for a spot to open to get my bags in. Other than that, great staff and great location
Jamiehhhh
Carris Room
Date of stay: Feb 2026
Family
4 reviews
8.0/10
Very good
Posted on Mar 13, 2026
The hotel is new and spacious, with a great location just down the hill from the river, surrounded by many restaurants. The staff are also very friendly.
Original TextTranslated by Google
Guest User
Carris Room
Date of stay: Dec 2025
Couple
1 reviews
10/10
Outstanding
Posted on Jan 30, 2026
Great hotel in a very convenient location, especially for Rangers FC fans as it’s close to the square. The reception staff were friendly, welcoming, and very helpful throughout our stay. The rooms were clean, spacious, and comfortable. There was some noise from the street outside, but overall it was a really good stay and I’d happily return
Guest User
Carris Room
Date of stay: Dec 2025
Couple
1 reviews
8.5/10
Very good
Posted on Mar 20, 2026
Overall very happy with the room size, helpful reception , beautiful decorations. However, the gym is completely rundown. I wish they could renovate it.
Guest User
Superior Room
Date of stay: Sep 2025
Couple
12 reviews
6.5/10
Posted on Oct 28, 2025
Service people were talking loud in the corridor and making a lot of noise with their cleaning carts etc. The walls on the room were not acoustic at all, we could hear the people on the next room.
Front office didn't mention about our room including breakfast buffet and where the restaurant was to have the breakfast etc. Thus, we completely had forgotten that our room charge was already including breakfast.
Guest User
Carris Room
Date of stay: Sep 2025
Couple
1 reviews
10/10
Outstanding
Posted on Oct 16, 2025
Our experience was entirely positive. The location was perfect for visit being in the heart of Ribeira. The facilities fully met our expectations- with a comfortable room and bed and an excellent shower. The breakfasts were first class with a good range of dishes available. And importantly, the staff were always helpful from check-in through to respinding to the various small requests we had during our 3 night stay.
CatalinaChan
Superior Room
Date of stay: Jun 2023
Couple
1 reviews
10/10
Outstanding
Posted on Aug 1, 2023
Hotel location is excellent. Easy to access the famous iconic bridge in Porto. Service is wonderful. Interior design and decor in stylish. Breakfast is good. Many restaurants around. Very enjoyable stay in this hotel.
Guest User
Date of stay: Jun 2023
Travelling with friends
5 reviews
10/10
Outstanding
Posted on Aug 3, 2023
Great Experience, superb location, friendly staff; Whats not to like; And Trip offered an amazing price; Go there and see for yourself
Guest User
Superior Room
Date of stay: Mar 2024
Travelling with friends
8 reviews
9.0/10
Great
Posted on Apr 17, 2024
Very good location and clean
sevilla
Carris Room
Date of stay: Sep 2025
Travelling with friends
15 reviews
7.5/10
Posted on Oct 7, 2025
The location is fantastic, just around the corner from the river! There are taxi and bus stops right outside. The hotel lobby is spacious with plenty of areas to relax or chat with friends. There's no coffee machine in the rooms. The front desk staff weren't particularly welcoming.
Original TextTranslated by Google
Guest User
Carris Room
Date of stay: Jan 2026
Family
7 reviews
10/10
Outstanding
Posted on Feb 13, 2026
The location is great because you can see the Ribeira Square with the Dom Luis I Bridge right below you just by walking down for 30 seconds from the hotel, and above all, I think the facilities inside the hotel are the best.
Original TextTranslated by Google
Guest User
Carris Room
Date of stay: Sep 2025
Solo traveller
8 reviews
9.0/10
Great
Posted on Oct 28, 2025
1. The hotel's decor was nice; I saw it while passing by. However, the room's interior decor was just average.
2. The service was poor. I had to get my toothbrush and slippers from the front desk; they wouldn't deliver them if I called.
3. Around 9:20 PM, a staff member entered my room without knocking. Luckily, I was still asleep. This was one of the worst hotel experiences I've had in recent years.
Original TextTranslated by Google
Guest User
Junior Suite
Date of stay: Sep 2025
Family
1 reviews
9.0/10
Great
Posted on Oct 22, 2025
We booked for 3, but the room was prepared for 2. We were charged €3 for them to store our luggage as guests.
Otherwise, the hotel is well located.