If possible, I would suggest avoiding this hotel. There were many issues with this stay. Let me attempt to break this down in a structured way: Hotel: This hotel has no Porter, no trolley cart. So if you’re traveling with a family and have bags / need baggage assistance you’re on your own. There are A LOT of mechanical issues at this property. When I went to use the urinal in the lobby the pee quite literally just poured out the bottom of the urinal and straight onto the floor as though the plumbing were not even connected. Yikes! And they admitted that they were aware when I told them they NEED to close that bathroom. The entry way automatic doors were misfiring. Randomly opening and closing. Kind of like an obstacle course. The elevator sensors didn’t work and on 3 occasions tried to eat me or my kids. At one point the elevator door closed so violently that it knocked me backwards and my 2 and 5 year old were left in the elevator by themselves. Thankfully they pressed the correct floor number. Service: As a Lifetime Titanium Elite we’ve grown to appreciate the little things that a property can do to make your stay special. That’s not really in the vocabulary for this place. For starters, we booked 2 rooms because we knew that with 2 kids and 3 adults we needed to have space. Despite reaching out to the hotel and letting them know that we’re a family traveling together they tried to put us on 2 separate floors. Cmon. Also we submitted our Suite Night Rewards which is a voucher that you earn and it entitles you to a suite upgrade if one is available. Not to be confused with just “expecting” an upgrade. Oddly (and against company policy) they redeemed our Reward but then didn’t give us a suite because they claimed that only the room that the person with the status was staying was eligible. Sorry, but that’s not even remotely true. It’s like saying that you can only redeem your points for the room you’re saying in. 🤣 And let’s talk about the little things. Water. Guests with status are entitled to 2 bottles of water per night. I’ve stayed at over 100 properties. Congratulations AC Porto on being 1 in 100 in the worst possible way. They refused to give us water and advised that we could buy it from the mini bar. We were given 1 bottle per room. So 2 total bottles of water for 5 guests. For 1 night. If you have status and you’re reading this, I apologize for making you spit out your coffee. But seriously. It’s bizarre. You have to stay 75 nights per year to earn Titanium status so there’s a lot of revenue being fed to the chain. It’s a bottle of water for fffffs sake. Oh and again, for folks with status, you’ll know that you receive a welcome gift. It’s either points or breakfast. Here at the lovely AC Porto their breakfast is €15 per person, and the Welcome Gift is €10 credit. So in essence they’re giving you 1/3 of breakfast. And that’s only for ONE room. They do not extend that amenity to the second room that we paid for. Room: S
Very Good
45 Reviews