Firstly the good things, this hotel was kept very clean and the staff were all very friendly and did help with the issues we experienced. The negatives: on arrival our room wasnt ready, we had left home at 07.30 in the morning, and arrived at the hotel 17.30, so an exhausting day travelling (as flying usually is) so to find that the room wasnt ready was not a great start. We had to sit in reception for approx 45 mins waiting. But the main problem for us was that the air conditioning was broken while we were there. The room we were in was on the ground floor, there was no pavement on the street outside so we had cars driving and parking right outside our window. Due to the broken air conditioning we needed to keep the window open to try to get some airflow, but this meant we had all the street noise and traffic fumes coming into the room. The hotel did move us to another room on a higher floor so we were away from the traffic fumes, unfortunately this room had the sun shining in all day and was even hotter than the first room. Again the staff were helpful and found us a fan to use which did help a bit. Our first room on the ground floor was not as nicely decorated as the second room, the first room was tatty and basic, so I think it will depend which room you get allocated as to how nice the room is. We had read reviews that the area is not nice, it was so much worse than we could have imagined - I have never seen so much rubbish piled up, its grubby, dirty and smelled of urine. I had thought a 25-30 minute walk into Naples would be ok, but we only did it once. Got the train thereafter to avoid the disgusting streets on the way in. The trains are surprisingly clean and pleasant compared to walking, once you work out the ticket system. The train station is approx a 10 minute walk from the hotel. There arent many place to eat near to the hotel, and they dont open in the evening until later around 8pm, which is later than we are used to. The hotel food was expensive was quite revolting, we only ate there once. They served a weird cold courgette dish and hard cubes of potato as the vegetable sides. So the rooms, the food, the broken air conditioning and the area surrounding the hotel spoilt our holiday. This was our first holiday together as a couple and we wanted it to be special so its doubly disappointing that the hotel was such a let down. If you want to visit Naples, I would suggest avoiding this hotel, find one closer to the centre where you can wander out of your hotel and be right in the heart of Naples, with all its eateries and coffee shops on your doorstep.
Excellent
41 Reviews