Opero Hotel Southkey Johor Bahru

Had an enjoyable and comfortable 3D2N stay in my Superior King Room at Opero Hotel. Walking distance to Mid Valley Southkey is a plus!

Excellent hotel. Room was clean and new. Walking distance to mid valley south key mall. Will consider staying there again.

Clean hotel with all bathroom accessories like dental set, vanity set, etc. Hotel staff was friendly and was able to check us in earlier at noon instead of usual 3pm. Also arranged for connecting rooms for us as we have 2 kids with us. Very good location, about 5-10mins walk to Mid Valley mall and short 15mins drive from customs. Hotel parking is also free for room guests 👍 Will definitely come back here next time!

Not the 1st time staying here bur the cleanliness dropped abit, if you see the sink is dropping because not sealed property and behind the curtains is quite gross..

New Hotel: Opero Hotel at Johor is relatively new, providing a fresh and modern atmosphere for guests. Pleasant Reception: Guests have praised the receptionists for being very pleasant and welcoming during the check-in process. Customer Service: The customer service at Opero Hotel is efficient and responsive, ensuring a smooth experience for guests. Cleanliness: The hotel maintains high standards of cleanliness, contributing to a comfortable stay. Location: Situated within walking distance to Midvalley Southkey, the hotel offers convenient access to nearby attractions and shopping areas. Additional Comments: Value for Money: Guests have found the hotel to be a good value for the services and facilities provided. Great Food: The food at Opero Hotel, particularly the buffet, has been highlighted as enjoyable by guests. Helpful Staff: The staff members are described as helpful, friendly, and attentive, enhancing the overall guest experience. Convenient Amenities: Amenities such as free parking and shuttle services add to the convenience for guests during their stay. Overall, Opero Hotel at Johor impresses with its new facilities, excellent customer service, and convenient location, making it a standout choice for travelers looking for a comfortable and enjoyable stay.

Front desk professional and friendly. Bed hard but comfortable, pillow very good. Gym and pool are clean and well equipped. Breakfast is good but afew machines out of order. Will definitely come back here again.

Good location with shopping and food just within the Mall. No need to travel out for food and shoppings. Value for money stay. Recommended for family outing.

Second time staying with my family and as usual love love love the breakfast spread. The weekend lunch buffet this time was not up to expectations. Room is clean & bed is comfy. Staff are friendly & welcoming.

There's alot to talk about on this hotel experiemce. Firstly, upon arrival, bellboy was friendly and opened the door for us. However the service spiral down immediately at the front desk. The front desk did not take note of my special request for my husband's birthday. Even when i mentioned to them again, they ignored and said that its not their job to look into it and push it to reservations and housekeeping whereby infact, they are the first contact point for us when we reached so why should we look for other staffs whereas they should have assisted to check for us instead? That was an utter disappointment despite them knowing of the request. Secondly, upon checking in to the room, to out horror, the toilet stank and whats worst is, the aircon was super hot. I believe outside is much more breezier than inside of the room. We had to even purchase our own fan to sleep to avoid getting a dissatisfied answer again from the staff. Thirdly, we had requested for late checkout before arriving and also upon arrival. As per mentioned by the front desk officer to check on the morning during our check out day. Yet, when i called in the morning , a lady picked up the call and straight away said no as she said "there are big corporate people coming" so, does it mean that we as a customer are not valued the same as those "big corporate people"? Upon hearing, i was so shocked. I believe she could have handled it better and in a more professional way. This is the first and the LAST time that i will patronise this "luxury hotel" i would rate this hotel a 1 out of 5 stars. Its either you train your staff well else this hotel would not last long. Was excited to try out this new hotel apart from KSL but NEVER AGAIN. No wonder rooms are quite empty. They bait you with the classy interior of the lobby but in fact, its just like a shabby hotel with low service.