Guest User
February 9, 2023
Didnt stay here but did book a different Check my Guest room via Airbnb. Poor experience with Check My Guest. arrived at the apar**ent to find someone else also checking in, same code, same dates, same address... Check my guest do not answer messages here or their phones easily, over 1 hour to finally talk to someone to find out our booking had been cancelled, but they forgot to tell us. We were left stranded in a foreign country with nowhere to stay. check my guest were not helpful and could offer no solution other than to ask airbnb for a refund.... no help or advice to find a suitable replacement to stay. Luckily we arrived at the same time as the other party, otherwise this could've been even worse! we've had to spend an extra £400 to book a hotel in the area on the day, which on a bank holiday we were lucky to find one with space! airbnb/ checkmyguest have not offered any compensation other than a refund of costs. i doubt ill ever be using airbnb again, and certainly never check my guest - trust has been broken!