Anonymous User
December 1, 2023
I read online reviews before, and some people said that the hotel was discriminatory when giving rooms. I didn't think so at the time, and still made the reservation. As a result, when checking in, the poolside king bed room was given to a room on the second floor with a view of the pool. .
Communicated with the front desk and showed her the pictures on Ctrip.com, swimming pool side, not swimming view... The front desk still refused to admit that the room was wrong and asked us to contact/confirm/clarify with the third party who made the reservation. .
I thought my lungs would explode with anger once this communication was completed. In terms of strategy, I didn’t argue about right or wrong and just requested to change to a room by the pool on the first floor. The front desk said that only twin rooms are available. (Actually, at the time of communication, the poolside double bed room I booked on Ctrip still showed that the room was available and could be booked...)
It was Thanksgiving and public parking was free. The hotel is not exempt and still charges a parking fee of $15.
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