Guest User
October 25, 2023
Shameful the trea**ent received by this hotel that after having booked and PAID for our room more than ONE AND A HALF MONTH earlier (attached payment document), warns us a few hours after arriving in Palermo that our room has been given to other people (is not available!). This is already outrageous, but in addition they allow themselves to try to deceive us by offering us accommodation on the outskirts of Palermo and on another hotel with lower category when the LAW REQUIRES that, in these cases, the client concerned must be given a room in the same or a higher category and in the same area. It is clear that I am going to warn everyone who comes to Palermo (Sicily) PLEASE, NOT TO BOOK AT THIS HOTEL UNDER ANY CIRCUMSTANCES!. Because if they have done this to us going with a travel agency, I can’t imagine what they will not do with people traveling on their own, with kids or with older people who are easier to deceive. This is the type of management of a hotel that must be removed forever. This type of actions give a bad reputation to tourism in the whole country and should be monitored by the relevant authorities.