North Ward Hotels & Accommodations

We’d stayed here at the Ocean Breeze a year before and thought it was excellent. Clean, comfortable, good value and a spot-on location just off The Strand. Unfortunately management appears to have been on a cost saving mission since. A new card reader is needed for the car park as getting into it was an exercise in complete frustration…our final entry required nearly 5 minutes of swiping before the doors finally lifted. The Wi-Fi in the room was virtually non-existent…the signal from the Anelay restaurant across the road was stronger…and when you could connect the bandwidth was so poor the pages would rarely open. And the AC, well heaven forbid allowing guests to adjust the temperature themselves. This needed to be done from reception, which is not open 24 hours! So if you discover it is too hot in the middle of the night, tough luck sweat it out. Not sure if we’ll be returning.

We had four bookings on the Friday evening, we arrived at 1:15pm, one rooms wasn’t clean which was okay as Check-In was 2pm. When I arrived back to the hotel a little after 3pm with my keys to the room, I went up and the room had not been cleaned. I went down to reception they did apologise and gave me another room key. A few staff members had called in sick, which is understandable at the post-Covid times. When we got to the the room it was run down and didn’t look like the photos at all. On our check out morning, the adjacent room, had obviously checked out early with housekeeping being in the room around 8am, making all sorts of noise and speaking really loudly, too bad if you wanted a sleep in. Our other friends had some issues too. They also had a weird cemetery photograph on the wall which seemed out of place. I was really hoping this would be a new place to stay as we are frequently in Townsville, next time let’s hope Rydges isn’t fully booked so we can stay there again.

The location is right on the strand of the beach. The sunset is very beautiful at dusk. It is also very convenient to go to the coffee shop to the supermarket and walk for 10 minutes. Buy all the daily necessities and sit on the terrace to watch the sunset until dusk, which is pleasing to the eyes. As for the service, there is basically nothing except Check In. It's not like living in a hotel in the Asia-Pacific region, with five-star service In terms of price, in terms of 1000 heads, it does not include anything. It is really because there is no choice.

We stayed at Hotel Allen for two weeks in early August 2019. We found our room clean and comfortable. Our balcony overlooked Gregory Street. Thank you Carol,Kim and everyone else for making our stay great. We had many seniors meals at Hotel Allen. These meals were tasty and very good value. There is no better location in Townsville than this Hotel. It is only a few minutes walk to The Strand, Queens Park, shops and many restaurants. During our stay there was a light display at Queens Park and an arts festival (with great music) at the Strand. We hope to return next year. Anne and Peter from Melbourne

I loved this place despite some downsides. It’s in the best area of the island, at walking distance from a stunning beach (Horseshoe bay). I booked it because I’m a digital nomad and Selinas are normally great because they offer a coworking space. The only issue is that I work European hours and I often finish at 9:00pm (as most of digital nomads I guess) but the kitchen closes at 09:00 and all the restaurants in the island close at 09:00pm too. The result is that during the week you cannot eat 😅 that’s not optimal. On top of that Wi-Fi stopped working for one whole evening and the following morning and I was stressing out because I had to send some urgent emails that could not be sent. For the record - there is not even phone signal so you cannot use data as a backup, you really need to rely on the Wi-Fi. Another flaw is that it’s too far away from everything, the only supermarket is 1hr walk (the bus runs only a few times a day) and they don’t even offer a scooter hire service (I had to get the bus and go to the other l’art of the island - it would be great if they organised something for guests). Nevertheless if you’re staying for the weekend it’s totally worth it. The staff is really nice, the restaurant offers good food and the place is just like paradise, it’s in the middle of the koala park. You are immersed by nature and it’s stunning. The dorms have very comfy beds and some have their own bathroom which is great. I am writing what to improve just because this place could be even better and has some room for improvement. But I highly recommend anyone to go (and I am already doing so)

The location is very close to the center, at the corner. Although the name is called a motel, in fact, the standard is quite high, especially bedding, star-rated hotel standards. After 7 o'clock, you need to swipe your card to enter

My father and I stayed here on the Anzac day weekend as we flew in to see the Cowboys game - the stadium is a stones throw away, so this is in a great location. A change in our original flight schedule saw us arrive in Townsville a couple hours earlier than originally anticipated, and we were lucky enough for our room to be ready to access then. Basic, affordable accommodation, with friendly staff, the Palmer Collective is a great choice in Townsville. In fact, I've stayed here on 3 of my 4 Townsville visits (the other 2 under it's former names of Ibis and Townsville Central). This will be my first choice when I return to Townsville next

Great value centrally located. Good for solo or business travellers. Helpful and professional staff. (Check in using app on request after office hours was no problem). Walking distance to shops, restaurants, stadium and waterfront areas. Would recommend and visit again.

We have been using Rydges SouthBank as our home base for quite a few years now due to its close proximity to the Football stadium and it is within walking distance to town and various eating places. We usually stay in the top grade rooms some of which have been updated and some are badly in need of an update. Luck of the draw which room you get allocated although they all cost the same regardless of fittings. We have found the staff to be friendly and helpful most of the time. We enjoy their Buffett breakfast and as Rydges members we get that as a 2 for one deal. Unfortunately their restaurant is no longer operational so the other perks of being Rydges members cannot be used. We do like the undercover off street parking for our car.

We completed a 2 night stay 8th-10th February 2023 and it was the absolute worst! We were moved 4x on the same floor within 2hrs or less of checking in. The attitude from the receptionist was unacceptable. Strongly believe after so many moves, an upgrade offer would have been nice. However, the receptionist made us feel as if we were an inconvenience even though it was the hotel’s fault for having faulty air-conditioning. None of the four rooms were getting cold. We were then offered 2 pedestal fans as if we were staying in a back packers accommodation. The receptionist who “helped” us was very rude. We had organised a late check out for 12pm. On the day of checking out, house keeping and the same receptionist with the attitude, kept coming to disturb us in the room alerting us that it was past check out. This kept happening right until 11:40am. Wifi does not work so my husband had to hot spot from his phone to the tv to access Netflix and Fox channels. Only good thing was room service. Our balcony was inaccessible due to rubble and water constantly coming from the construction work on the higher floors. Did notice a chuck of concrete from the balcony edge missing which did not look safe at all. Overall experience has definitely left a bad impression. Upon check out, manager email was requested and formal complaint is being sent. Do appreciate their small token of an apology by discounting room service bill by 20% for the such rudeness and incompetence of housekeeping and that particular receptionist. Customer service is an absolute must for us and this hotel failed miserably. Definitely take your money elsewhere.