Guest User
June 6, 2024
I'm so disappointed. I have been trying to get the staff at the Vanderbilt to reply to me for weeks. Below you will see a summary of the last email I sent them through their own system and I've heard nothing back. I'm shocked that they care so little about what happened to my shirt and what could have happened in an elevator with WET PAINT and my friends WEDDING GOWN. They are lucky it was just my shirt, but I am not. It was my favorite shirt and it's not replaceable. They could have offered a free night or a round of drinks or something but NOTHING. They didn't even pay for my dry cleaning. What a careless, disorganized staff hiding under the guise of being a luxury hotel. Here is the last note I sent to them: Attention: General Manager and Staff I'm incredibly disappointed that you didn't get back to me. When I was there for a family wedding - The xxx Wedding on 5/11, my shirt was stained with paint in one of your elevators. While I wasn't staying at the Vanderbilt, I did give you my contact information. I checked in with the front desk a few times and even spoke to a manager on my way out on 5/13. All to no avail. If you haven't heard the backstory. The Bride and I were bringing in her wedding gown. We were escorted to the front elevator by your valet, so we could get the dress upstairs more easily. However, when we got in the elevator and the doors shut, there was a man with a paint can and the elevator smelled like paint. He mumbled something but didn't stop us from getting in. After I leaned on the wall to get the dress fully in the elevator, my friend said - oh, no, I think this is wet paint and sure enough my Lilly Pulitzer shirt had paint on it. This isn't just any shirt. It's my favorite shirt as my friend mentioned. It's a hot pink blouse with gold embellishments that Lilly Pulitzer doesn't make anymore. There was no offer to get it cleaned for me. There was no offer to help me in any way. I brought it back to my hotel, the Viking, and paid to have a dry cleaner try to get the paint out and they could not. It sits in my closet with paint on it. On my way out on Monday, I explained all of this for a third time to the manager on duty who took my name and information and said the General Manager would look into it and be in touch on Tuesday. That was two weeks ago and no one got in tough. Originally, I was going to ask you to pay for a replacement, but now I'm actually upset and a bit angry. With amount my family paid to stay at your establishment, your staff should have done a better job. They should have bought us a round of drinks at the bar - we ate there the night of the incident. They should have offered to have it cleaned. They should have essentially asked what it would take to make it right...but they didn't. They ignored it the incompetence of having someone paint and elevator the day a bride was arriving and put no signs up an didn't communicate that to the rest of the staff. No one knew the elevator was being painted. How ca