Grand Base Nagasaki City

The hotel is self service and not manned. The company did not send the instructions to enter the hotel and i had to spend money to call the support centre via mobile phone.

The good part: the building is new, and/or the units are recently renovated and modern. The location is good, close to Sakuramachi tram station, and even walkable from the JR train station (where there is a supermarket). The kitchenette is appreciated. The not so good: the management communication and check in process is poor, as others have written about. Even the process for entering the building via the keypad lock is going to be unclear for most English speakers. The self check-in (there are no staff on site) is confusing and buggy. The only saving grace is that there is a "Help" button on the Ipad that gets you quickly in contact via video chat with someone who speaks reasonable English. Also be aware that there are no laundry facilities on site, and at least for my suite, although quite large, there is no desk. Nor USB-A or C charging ports.

We stayed at 2 Grand Base hotels in different cities on this trip. Both are spacious, looked new, and clean. This one in particular have multiple paid parking spaces around the property which is very convenient. However, the door code came to us late on both properties. The check-in time is at 3pm but we didn’t get our code for this hotel until 9pm!! And only after the ******* customer service call the hotel for us. It was very frustrating. The wifi in our room also didn’t work. The in-room tablet that was supposed to give us more information was frozen (also no ENG options on the tablet?? Like why??). We contacted the ******* customer service but they couldn’t reached out to the hotel anymore by then. So, I’m not sure if I would recommend this hotel. The room is spacious and comfortable, but imagine if you have to struggle to get inside the lobby in the middle of winter when it’s snowing? No thank you!

Check-in process was confusing. It was not communicated clearly that this hotel does not have a manned front desk. The did not send the access code in a timely-manner, and I had to request for it within a couple hours of checking in. There are NO amenities. No gym, breakfast, etc. However rooms are very clean, spacious, modern, and comfortable.

Excellent, spacious apar**ent within walking distance of most of the interesting stuff in Nagasaki. The apar**ent is situated on a quiet street and with plenty of sound insulation if you're a light sleeper. Check-in is a little awkward is all instructions are sent to you in Japanese, so you'll need to run it through google translate if you cannot read Japanese. The only downside is the relatively expensive parking options at the front of the apar**ent - about 1500 yen per day.

The hotel is a very modern building and it uses the newest technology for checkin and checkout. So when you get that message from them a couple of days before arriving don't delete it as it has key information in it. The rooms are large and very comfortable - probably the most comfortable bed we had while in Japan. The kitchenette was well-equipped with cutlery and plates etc. The shower was very powerful and the internet was pretty good. It's a 15 minute walk from the station and near the main sites in Nagasaki. One downside was the lack of English on all the devices so we struggled to work microwave, TV, heating etc. But overall highly recommend.

Grand Base Pro - best value for money, very new, very clean, spacious room, functional, efficient, equipped with microwave and cooking tools. Con - all automation means no assistant in person, only by phone. The self check-in process on ipad is easy, but the discrepancy is that the check-in process asked for booking ID, but in fact the "check-in ID" is required. This was confusing to me, as I put in booking ID as I got upon booking confirmation, and it didn't go through. By tel-consultation, then I realized it was the check in ID sent separately by email. Had the tool asked for "check-in ID" then I would have known I did not have it and it is not the same as booking ID. Notes -paid car park in front, lump sum of JYP 500 a night (as of Nov 2022).

Concierge says parking reservation was not available but asked me for my car's color and plate number. After I provided them the info they replied it was not necessary because parking space reservation is not possible (then why did they ask for it?). On the day of check in, they said they will send the entrance code by noon. At 2pm I didn't receive anything and had to chase. Their property is good but their customer service/concierge is sub-par.