Mandarin Oriental, Milan

Throughout the years I have been in many MO properties around the world , after the experince we had with this hotel we have decided this is our last stay with MO , they simply lost me as a customer There is nothing special with the room or the hotel, small lobby you dont expect to see in high end hotel , the room was old to say the least we found cracks in the floor and the door knob was broken, usb and electric points in the bedside table weren't working as well as the water kettle ( we stayed in room 203 ) If you are fine with paying 1500 usd per day for such a room please go ahead and book the MO Milan My true unpleasant experience was in the hotel resturant where we took our breakfast. in our first day we had to request our hot beverages 4 times again if you don't mind waiting for your drinks for 30 min and repeatedly asking for it than go ahead and this is your hotel In the breakfast buffet there is a covered section the waiter told my wife its also self service he then gave her his back to immediately self another guest with that section! What a joke ! One I complained to the duty manager abt the room and the resturant experince he was very apologetic and we even found some tea in the room when we returned that night as gesture of good well But my experince in the resturant never got better , in the following days everytime I order something I needed to repeatedly order it or I will never recieve it, in my last morning I asked them to send the dish back as I already waited too long for it and I had already finished my food ( after asking 3 waiters for that order) I saw the waiter informing the resturant manager of this issue but as I expected he didn't bother addressing the issue When I checked out I informed the reception staff of my my experince he truly seemed to be uninterested. If you are okey with such a service in a very old hotel than you found your hotel