Fersal Hotel Neptune Makati Reviews
Fersal Hotel Neptune Makati
107 Neptune, Makati, PhilippinesView Hotel Details
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Fersal Hotel Neptune Makati Guest Reviews
3.7/5
29 review
Verified reviewsLocation4.0
Amenities3.4
Service3.8
Cleanliness3.8
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All Reviews(29)
Positive reviews(24)
Reviews with photos/video(4)
Negative reviews(5)
Alden D
Deluxe Room
Stayed in 2024年4月
Business travellers
31 review
Posted on 2024年4月11日
Picture reflects opposite of current cindition if the hotel, Shower drainage is clog, ac not cool enough for entire room. Ekevator broke down.
I dont know your comoany rated the hotel that high.
Response from Property: We apologize for any inconvenience. We'll address your concerns promptly. We promise to provide better service in your next visit.
Dan SEA
Deluxe Room
Stayed in 2023年5月
Business travellers
110 review
Posted on 2023年5月29日
Price point is accurate. Good to stay for a night before you head back to the airport. Location is walking distance to the Makati night spots.
Response from Property: We're delighted you enjoyed our location and facilities! We can't wait to welcome you back soon!"
Guest User
Deluxe Room
Stayed in 2024年4月
Solo travellers
3 review
Posted on 2024年4月13日
Budget friendly
Response from Property: We appreciate your feedback and are delighted you enjoyed your time here. Hope that we could accommodate you in the future again. Thank you!
AHMED ALDOSSARY
Deluxe Room
Stayed in 2024年2月
Solo travellers
8 review
Very Good
Posted on 2024年2月11日
Nice , like it
Response from Property: We appreciate your feedback and are glad you enjoyed your time with us. We can't wait to welcome you back as our guest soon!
kay baccay
Deluxe Room
Stayed in 2024年3月
Solo travellers
7 review
Outstanding
Posted on 2024年3月14日
Awesome trip
Response from Property: Thanks for letting us know about your stay! We're pleased you had a great time. We hope to accommodate you again in the future and give you excellent service.
Anonymous User
Stayed in 2022年11月
Business travellers
16 review
Posted on 2023年2月3日
Close to businesses and malls. I like that there is a 7 eleven in the GF
Response from Property: We are glad that you liked our location and place. We can't wait to welcome you back as our guest soon!
pippo0606
Deluxe Room
Stayed in 2024年4月
Couples
101 review
Outstanding
Posted on 2024年4月11日
Nice giid
Response from Property: Thank you for your kind words! We're pleased you had a comfortable stay. We look forward to seeing you again and having you as our guest soon.
Millicent
Stayed in 2022年3月
Family
1 review
Great
Posted on 2022年4月11日
Staffs were polite and helpful. Location was very accesible.
Response from Property: Thank you for your kind words! Our staff strives to make every guest feel valued. We can't wait to welcome you back soon!
Guest User
Deluxe Room
Stayed in 2024年3月
Friends
25 review
Very Good
Posted on 2024年3月23日
Breakfast is not a buffet, it is Filipino breakfast delivered to the room. Very close to century city mall, there is a 7-11 next door.
Original TextTranslated by Google
Response from Property: We are glad that you liked our location and place. We can't wait to welcome you back as our guest soon!
kpooowjjjjee
Deluxe Room
Stayed in 2023年5月
Business travellers
3 review
Very Good
Posted on 2023年5月16日
The location is the best
7-Eleven next door.
You can also get cash at 7-Eleven A**.
There is also Assi Mart (Korean mart) next to it.
It's very convenient.
It’s a strategic point in Makati, so it’s great for getting around.^^-
The facilities aren't bad either.
There is a water purifier in each hallway, so
You can drink water from a kettle.
There's coffee too.
Original TextTranslated by Google
Response from Property: Thanks for sharing your experience! We're happy you had a memorable stay. We look forward to seeing you again and having you as our guest soon.
Guest User
Deluxe Room
Stayed in 2024年4月
Couples
7 review
Outstanding
Posted on 2024年5月10日
Clean and tidy. Very good.
Original TextTranslated by Google
Response from Property: We're happy to hear you enjoyed your stay in our hotel. We hope to accommodate you again in the future and give you excellent service. Thank you!
Yun5201
Premium Deluxe Room
Stayed in 2022年6月
Other
23 review
Outstanding
Posted on 2022年7月2日
Hotel front desk and security are very good
Original TextTranslated by Google
Response from Property: We're so glad you enjoyed the hospitality of our staff! Your feedback means a lot to us. We can't wait to welcome you back as our guest soon.
Larry
Stayed in 2024年1月
Family
Outstanding
Posted on 2024年1月29日
Staff respects the customer and protects their privacy. One thing needs work is the hot water doesn't always work.
Guest User
Stayed in 2023年5月
Other
0 review
Posted on 2023年5月8日
Dirty curtains, old and damaged furniture, no restaurant! I booked a hotel WITH restaurant. Its the first and last time we've booked this hotel. Our check out is at may 14, but we already leave the hotel on May 9.
Guest User
Stayed in 2023年8月
Other
0 review
Very Good
Posted on 2023年8月9日
My room was fine i was situated at the back area of the hotel which is like i can sleep comfortably. But the wifi is fluctuating the FD staff and HK is very friendly as well the guard he even help me w/ my luggage and theres 7/11 beside and walking distance to a mall.
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