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5 star

The Westin Palace, Madrid
4.4/5119 Reviews

The Westin Palace, Madrid

City Center Madrid
As a Marriott Titanium / Lifetime Platinum Elite Guest, our family [husband, wife and two young daughters] decided to visit Madrid, Spain to start our month-long 2023 summer vacation in Europe. We spent five (5) nights at Westin Palace Madrid using our Bonvoy points in late May / early June 2023. Please see the thirty-eight (38) photos we posted with this review of all aspects of the hotel. Within days after making our five (5) night stay using Marriott Bonvoy points approximately ten (10) months prior to our arrival date, we emailed General Manager, Pablo Flores and advised him of our future stay as well as our special requests, including our request for an Executive Suite, which would comfortably host our family of four. Within hours of our email, we received a thoughtful reply Paloma Hidalgo, Director of Rooms, whom immediately provided us with a complimentary guaranteed upgrade to an Executive Suite and further, Ms. Hidalgo readily granted all of our other special requests. The prompt response did not come as a surprise to us given how active the management of this property is in reading and promptly replying to past guests on Trip Advisor as well as the Marriott Bonvoy website, which is but a mere sign of management’s commitment to exemplary customer service. Not surprisingly, we were overjoyed with such a response and really looked forward to our future stay at The Westin Palace Madrid. This gorgeous historic hotel is magnificently located in Madrid overlooking the Neptune Fountain and less than a three minute walk to the Thyssen-Bornemisza Museum, less than a five minute walk to the Prado Museum and less than a ten minute walk to the Reina Sofia Museum. It is also extremely close to Retiro Park and is within an easy 15 minute walk to Puerta del Sol, Plaza Mayor and the Gran Via as well as many bars, restaurant, trendy cafés, market and other cultural attractions. You can easily walk everywhere throughout the entire city but public transportation options abound in close proximity to the hotel as well. Our initial visit to the Westin Palace Madrid did not disappoint, especially when the hotel accommodated our extremely early check-in (before 9:00 am). The check-in process with Ms. Hidalgo, Estefanía Martinez, Front Office Assistant Manager and Juan at the reception desk was a breeze. Further, Ms. Martinez was kind enough to personally escort us to our suite and show us all of the features and amenities of same. This was very thoughtful on the part of Ms. Martinez and very much appreciated. Throughout our entire five (5) night stay, Ms. Hidalgo and Ms. Martinez were especially helpful and friendly. We simply loved our Palace Executive Suite with slightly over 1,000 square feet in total space with a sublime view of the Neptune Fountain; it was truly remarkable. Further, upon entering, we discovered that Mr. Flores and his team were kind enough to provide us with several 1 liter bottles of both sparking water (Vichy Catalan) and sti

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Reviews for Madrid Hotels

Searching for hotels near Nave de Motores de Pacifico? Compare room rates and reviews to find your ideal stay.
60 Balconies Art
4.5/563 Reviews
City Center
This was a wonderful apartment, clean and comfortable, with all the essentials. Close to the train station and the metro. Close to lots of cafes and steps away from the Prado, the Reina Sofia and El Retiro Park. The staff were helpful and spoke good English (for is non Spanish speakers this was much appreciated). We were coming back to Madrid for a transit day before flying home and actually cancelled our previously planned accommodations so we could stay here another night!! Highly recommend.
Claridge Madrid
4.4/5106 Reviews
The room the hotel is too small. There are many kinds of juices, coffee, and small desserts for breakfast, but there are few other choices. The breakfast is not enough for those who don't like desserts. The advantage is that the hotel is very close to the subway station.
Hotel Catalonia El Retiro
4.3/575 Reviews
Terminal2 is bus and bus is 2 stops from Engles. Walk to line 1 for one minute and line 6 for 6 minutes. Line 6 can be changed to line 8 to the airport. There is Dia opposite the hotel, a little further and there is 24h Carrefour
Agumar
4/5114 Reviews
I had a late checkin around 2AM. This late checkin was already notified to the hotel and it was acknowledged too. Despite this, they gave us twin beds instead of a double bed as per the booking. (Twin bed rooms are normally cheaper than the double bed rooms). On complaining at the reception, they said they are fully booked and can not give us a double bed room. Then what was the point of an advanced booking when you will give it to someone else? Commitment was not fulfilled. The guy on the reception apologised and understanding the situation, I agreed on taking a double room next morning at 11am. When I went to the reception at 11am, there was a different guy who was unaware of the situation. On complaining, he said he can not give me the room as there is no double bed room available. I decided to discuss this further and raise the complain as being nice was not helping me out. After I raised my voice, he called someone and all of a sudden he had a free double bed room and he gave me the keys. There was no compensation for their mistake neither I needed one. Anyways, I stayed there for 3 nights. The room was nice and clean. The location is excellent with many attractions around on a walking distance. Except for the initial complain, everything was OK. I guess it does not happen too often so I can not suggest anyone to avoid this hotel. I gave the ratings on the basis of my personal experience.
Ibis Budget Madrid Calle 30
3.5/546 Reviews
The room is small and the lighting is not enough! Wins in the location near the station ☺️ There is also a large supermarket nearby, you can buy food back to the hotel to eat 😋 Hotel service desk isolation, there is a seat for the tenant to use. There is a small garden where you can smoke.
Crowne Plaza Madrid - Centre Retiro
4.5/522 Reviews
Our stay at the Crown Plaza Madrid was pleasant. Staff is very friendly, rooms are well decorated and cozy. Bathrooms are spacious and clean.Tea and coffee is available at the room. The hotel is located 30 minutes walk from Gran Via, bus station and metro station is a two minutes walk so you can go to any place easily. I really enjoyed our stay at the hotel and would highly recommend

Frequently Asked Questions

More about Madrid

Looking for hotels in Madrid? Trip.com is a great place to start. If you want to stay at the best hotel in Madrid, Trip.com is here to help! You can stay 3-5 days at hotels in Madrid without running out of things to do. Madrid is a city with tons of tourist attractions. You'll never want to leave!

For those traveling for business and tourism, Madrid–Barajas Airport is the preferred choice when visiting Madrid. If you don't want to take a flight, coming to Madrid by train is a good choice as well.

Trip.com offers discounts of up to 20% on 1494 boutique hotels in Madrid. Madrid has high quality and low-priced hotels. You can spend one night at a nice hotel for only 208 SGD. There are 29 five-star hotels in Madrid at an average price of 658 SGD per night. There are 168 four-star hotels in Madrid at an average price of 342 SGD per night. There are 141 three-star hotels in Madrid at an average price of 235 SGD per night. There are 130 two-star hotels in Madrid at an average price of 128 SGD per night. There are many well-known chain hotels in Madrid. Those who favor Novotel can choose a hotel under its name. In Madrid, there are hotels under the Novotel brand. Travelers who favor this brand can choose to stay there to enjoy the luxury services provided by Novotel. Toc Hostel Madrid in Madrid is a favorite among Trip.com users. Many tourists also stay at Novotel Madrid Center.

There are quite a few famous attractions in downtown Madrid, such as Plaza Mayor, Monumento a Alfonso XII, Puerta del Sol. For short trips in Madrid, Royal Palace of El Pardo, Terraza de Chamartin, Ciudad Deportiva de Real Madrid are all good options. The most famous attractions locally are Royal Palace, Plaza de Oriente, Square of Spain. With a developed commercial area, visitors can head to Calle de Serrano, Gran Via, Mercado de San Miguel for a great shopping experience.

Average Temperature

• January to March: 10.34°C during the day, 6.1°C at night

• April to June: 19.2°C during the day, 13.74°C at night

• July to September: 26.27°C during the day, 20.22°C at night

• October to December: 12.29°C during the day, 8.54°C at night

Average seasonal Rainfall

• Spring: 32.67 cm

• Summer: 41.33 cm

• Autumn: 17.67 cm

• Winter: 53.67 cm

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