High Road House

Rude and dismissive staff. We had booked a table and when we arrived the place was empty. Despite this we were told that the staff were preparing the table - which was plainly incorrect. We were then left standing and were ignored. When I asked to be seated I was spoken to rudely and rather aggressively and basically told to wait. At that point we then left the restaurant as perhaps unsurprisingly I decided that I would rather give my money to an establishment that actually wants my business and who is prepared to be pleasant about it.

It’s been a while since I have been to Highroad House but the food has gone downhill which is probably why it was so empty. I had a salad nicoise which was mainly lettuce with tinned tuna with “veins” In it and an under-cooked egg. Awful.

Fantastic dinner at High Road House wonderful Cod followed by a delicious Chocolate mousse, but the highlight was the service received from our waiter Joseph. Nothing was too much trouble- felt like dinner in a 5* hotel! Bravo Joseph- recommended!

Part of the Soho House family & offering all the aspects which make this group so appealing. The location is on buzzy, charming Chiswick High Road, a terrific shopping & dining neighbourhood. As a solo traveller I opted for the entry level room 'Tiny' which was actually not a bad size for London, beautifully formed & with plenty of natural light. Usual chic but comfy styling, with lux bed linens, good sized telly & bijou but high spec bathroom. What this group always get so right in my experience is the attention to detail & thoughtful in-room touches. Lots of sockets, well placed mirrors, fresh milk, wide ranging beverage & snack & drinks tray, not to mention phone charger, adaptor & hair straighteners. Plus of course, the full sized array of Cow Shed products. It is a good place to stay if you happen to have forgotten much of your cosmetic kit as I did, with everything from toothpaste to deodorant to condoms provided!! Despite the busy road setting, my room was pretty quiet & I enjoyed a peaceful sleep. The reception team were friendly & efficient, & food in the Brasserie was good. The restaurant is open to the public but the 2nd floor bar is kept for members & is a lovely, relaxed but glossy space with attentive service. Turnham Green Tube is a 5 minute walk from the hotel. Great stay, would recommend.

The High Road house team made my friend's birthday lunch really special Excellent service, great food - the fries were exceptional - with cosy, warm safe outdoor seating. Plus a charming surprise of a candle surrounded by scrummy salted caramel chocolates. Thanks Joseph!