My 90 year old mother was with me and the elevator(s) were not working. She had to climb stairs and then walk down 2 long hallways. The staff didn’t seem concern or offer any alternative or assistance. We didn’t know what was going to be involved until we made the trek. Then, realizing, that it was too much for her physically I asked to be moved to a first floor room. The staff accommodated. But I would have expected that they would have been proactive and offered it when we checked in. We weren’t told that the elevator wasn’t functional until our room was already assigned. Also, for the price I expected a continental breakfast…. Or at least free coffee in the lobby.