Hainan Narada Resort & Spa Perfume Bay

The hotel environment is fantastic, and the beach is beautiful, though it's a bit of a shame you can't swim in the sea. Every room has its own pool, offering great privacy, and the whole atmosphere is incredibly chill. The restaurant food is delicious, and the main pool has stunning views, perfect for photos. There are a few small bugs, but it just adds to the natural feel.

I've stayed at this hotel a few times, and there have been minor issues before. Unfortunately, this stay was no different. We checked in late at night. Once we got to the villa, we noticed that the air conditioner in one of the rooms was blowing directly onto the bed. We called staff to fix it, but all they did was bring a piece of cloth. How is that even a solution? Then, I contacted the hotel manager, who told me to just turn down the AC. In Hainan's weather, turning down the AC? Are they serious? I requested a room change, but they told me it wasn't possible because they were fully booked. I then contacted Trip.com directly, and eventually, the room was changed. Why was a room available when I contacted Trip.com, but not when I tried to arrange it myself? I am extremely dissatisfied with the duty manager's attitude towards resolving problems! Let me also comment on the room itself. Since the hotel has been open for quite a while, the room maintenance isn't great.

The hotel is absolutely beautiful, with stunning public areas that create a perfect vacation vibe. All rooms are villas, each with its own private pool that's sanitized after every guest. There's a lot of greenery, so some leaves do fall into the pool, but housekeeping is very quick to clean it up. The private hot tub in the room is also fantastic, my kids wanted to use it every day. The hotel service is excellent, and it's very convenient to get a taxi when coming and going.

The Narada Resort and Spa is a great place to stay. All the villas are detached, offering excellent privacy, perfect for a relaxing getaway. It's right by the beach with its own sandy area. The hotel's photo shoot service was also a fantastic experience. The room was clean and tidy, the bedding was comfortable, and there were complimentary welcome fruits and a mini-bar. Breakfast was plentiful, and they offer butler service with shuttle carts for transfers and luggage. I'll definitely choose Narada again next time I'm in Lingshui.

The hotel butler service was thoughtful and meticulous, making me feel welcome from check-in to check-out. The environment is elegant and the value for money is outstanding. The travel photoshoot was an absolute surprise; the photographer's skills were top-notch and they were great at capturing beautiful moments. The retoucher did a very natural job, and the photo selector was incredibly patient and didn't push for extra purchases. Overall, the experience was a perfect 10. If you're coming to visit, you definitely have to choose this hotel!

I came specifically because of Xiang Tianqi (a person's name, or possibly a brand/theme). It started raining before we even reached the hotel. 1. There's quite a distance from the parking lot to the lobby. The bellhop and front desk staff didn't coordinate bringing umbrellas to pick up guests from the parking lot. I had to remind them to go look for guests with umbrellas (the problem was they didn't even find them, and my husband ended up getting soaked walking to the front desk). 2. After check-in, we had to wait in the lobby for over half an hour because of the rain before they took us to our room. Only then did the hotel arrange for a shuttle cart and put up a temporary shelter. The front desk said the butler would add me on WeChat shortly, but I waited in the room for a long time and no one did. I had to actively call the front desk to get the butler to add me on WeChat. It's clear the management is disorganized, and the staff are lazy. 3. The welcome fruit was only delivered to the room after we settled in, and the excuse was again that they were too busy due to the rain. 4. They didn't offer any compensation or solution for the series of service delays and neglect. 5. The condition for a room upgrade was a five-star review. From yesterday when I checked out until today, the butler has been relentlessly asking me for a good review. It's gotten really annoying; they sent so many messages asking for a review within a single day. (When I needed a car to go out or when I was checking out, I didn't see the butler being anywhere near this proactive.)

Stayed for two nights, and the hotel's environment and service were excellent. Upon check-in, the front desk proactively added me on WeChat, making it easy to contact them with any questions and get quick responses. I'd definitely choose this hotel again for my next visit.

The hotel environment is really nice and quiet. The staff are very friendly and responsive. There's a shuttle service that takes you to different places, which is super convenient. We had a very comfortable stay. The private pool and hot tub were both very clean. The hotel's 'Seafort' photo shoot was also great! The photographer was patient and gave good posing instructions. The photos came back quickly; we shot them around 6 PM one day and got the retouched versions the next morning. They turned out really well.

The shuttle service was excellent; the car arrived immediately after I called, and they even delivered food right to my door. The staff were also very friendly and responsive. They provided fresh complimentary fruit, and the public areas were lovely, especially since there weren't many people around, which offered great privacy. You could take photos however you liked. I'll definitely stay here again next time.