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Holiday Inn Express & Suites Lincoln City
4/5100 Reviews

Holiday Inn Express & Suites Lincoln City

Lincoln City|1.18km from The Knoll at Cascade Villages Head Trail
We booked this hotel at the last minute. Check in was smooth, and the front desk staff helpful. But. Our first problem was that the cleaning staff never made it to the bathroom, so someone else's towels were wadded up next to the toilet. I went downstairs and got two new towels. Then, I noticed that the public areas were quite dirty; the elevator had a drool on the panel that looked like a kid had blown his nose there. The drool was still there when we checked out two days later. The elevator door track was dirty. The carpeting in the hallways badly needed shampooing. Then the one elevator in the building died, and stayed dead for almost 24 hours. According to an anonymous source (who works there) it was due to debris falling on the elevator door closing mechanism because the vents at the top of the shaft weren't being periodically cleaned. Not Dover's (the elevator company) fault. It appeared to me that the hotel was cutting corners by not hiring enough maintenance and cleaning people and/or not paying enough to retain them. Of course there was no daily tidying up of the room, emptying the trash or exchange of towels. The Covid excuse is getting old; most hotels in this price range now will at least do those minimal things. In addition to the front desk, the breakfast employees were bright spots. They worked very hard keeping the tiny breakfast area clean and the food appealing. Despite this, I doubt if we'll want to stay here again.
The Ashley Inn & Suites
3.9/5105 Reviews

The Ashley Inn & Suites

Lincoln City|2.38km from The Knoll at Cascade Villages Head Trail
I recommend everyone to read this and stay away from this establishment. I booked a stay with this hotel on 7/29/22 until 7/30/22. Was driving into town and needed a place to stay so I use my Chase travel card in order to book this stay. When I got there with my family, I was able to get into my room, which was room 313 on the third floor. Only issue was, I found hanging old underwear from the previous guest in the bathroom. I got a picture and took it up to the front desk person, Maliyah. She didn’t believe me at first until I showed her the picture and she had a nasty attitude, making it seem like it was a hassle to deal with. She told me she did not have any extra rooms and I told her there had to be something she could do. She then said “oh I have another room” and booked me for another room on the first floor right next to the elevator. I thanked her and went into the room. This time however, the room still had garbage in trash bags on the floor as well as a dirty towel next to it. It occurred to me that this room had not been cleaned yet. I went right out and told her the problem. She told me to “wait a moment” and called her manager and expressed frustration that the house cleaning crew had not clean any of the two rooms she had offered me. She continued to have the worst attitude and instead of assisting me in figuring out the situation, told me to wait and moved on to the next guest with no action on her end. I went outside to discuss with my family and we decided to cancel, ask for a refund, and go somewhere else due to the service we received. I went inside and asked to cancel the room and for a refund only for her to tell me that since it was booked through Expedia, I had to take it up to them. I went back outside and called the Chase travel center since they booked my room and had a specialist on the phone who told me that they would contact Expedia but I had to formally go back and ask her to check out. I went back in and Maliyah had started to raise her voice at me and my family, yelling “I cannot check you out until 4am because of audits”. The specialist on the phone was also on speaker and said that it made no sense and that if I wanted to check out, I was given the right to check out regardless of an audit or not. Maliyah then yelled that I could get my bags and get out. The entire time I never matched my tone with hers and stayed calm. The travel specialist I had on the phone had the phone call recorded and heard her aggressiveness and impoliteness towards us. As we left the hotel, the specialist told us she would document everything down and bring it up to Expedia. Expedia would then have to contact the hotel and then the hotel would have to issue the refund. I was told to call the travel agency for updates. From there I found a room at a different hotel, unpacked my stuff, and called back for an update, only to be told that the hotel rejected my request for a refund because “a manager wasn’t there”. I had to call back tomorr

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Reviews for Lincoln City Hotels

Searching for hotels near The Knoll at Cascade Villages Head Trail? Compare room rates and reviews to find your ideal stay.
Holiday Inn Express & Suites Lincoln City
4/5100 Reviews
We booked this hotel at the last minute. Check in was smooth, and the front desk staff helpful. But. Our first problem was that the cleaning staff never made it to the bathroom, so someone else's towels were wadded up next to the toilet. I went downstairs and got two new towels. Then, I noticed that the public areas were quite dirty; the elevator had a drool on the panel that looked like a kid had blown his nose there. The drool was still there when we checked out two days later. The elevator door track was dirty. The carpeting in the hallways badly needed shampooing. Then the one elevator in the building died, and stayed dead for almost 24 hours. According to an anonymous source (who works there) it was due to debris falling on the elevator door closing mechanism because the vents at the top of the shaft weren't being periodically cleaned. Not Dover's (the elevator company) fault. It appeared to me that the hotel was cutting corners by not hiring enough maintenance and cleaning people and/or not paying enough to retain them. Of course there was no daily tidying up of the room, emptying the trash or exchange of towels. The Covid excuse is getting old; most hotels in this price range now will at least do those minimal things. In addition to the front desk, the breakfast employees were bright spots. They worked very hard keeping the tiny breakfast area clean and the food appealing. Despite this, I doubt if we'll want to stay here again.

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