Aman Resorts Hotels in Kyoto

This is the second hotel I stayed in Kyoto. Before going to Aman, I read some of posts here that the service was bad. I then quite regret to make a room reservation though I was impressed by the photos and posts from website. Besides, I had a bad first impression toward Aman Kyoto as they replied email for at least 3 days. This is not acceptable for such hotel with high room rate. When I arrived the hotel for the first day, I was quite surprised by the service. The hotel staff load my luggages from taxi efficiently and sent them to rooms directly. Then I was guided by another staff for check-in. She served me and my child a cup of green tea. This green tea is very special. Its taste is green tea but has a floral smell. My kid and I were very impressed. Unfortunately, I forgot to buy one before leaving. Then we went to Living Pavilion to have lunch. After lunch, our room was ready and a staff took us to the room and introduced us the facilities. The room is spacious, even the bathroom. We stayed in room 楢 . It is near the Living Pavilion, hotel’s restaurant. It is quite quiet. For our staying of two nights, we almost had dinner in room. The Udon noodle tastes good. My son ate it in lunch time and two dinner time. The hotel also provides welcome desserts for every night. First night is dried persimmon and the second night is chocolates. The chocolates are very very yummy. I tried the spa massage for two times. It is really good. As only me and my son in this trip, he couldn’t use the complimentary onsen. I then paid for a private onsen. It is very comfortable. The room’s pillows are very hard. My kid and I didn’t have a good sleep. We asked the front desk to give us a softer one for second night. It still doesn’t fit for me. Thus I didn’t sleep well during my stay. The breakfast had three choices: Western, Japanese and wellness. We tried western and Japanese breakfast. Both are delicious. Especially French toast in western style and porridge in Japanese style. The taste is unforgettable. The hotel environment is very comfortable. It is far away from the city. Only trees and grass around us. Everywhere has fresh air. It refreshes me. If the bed and pillow fit me, it will be perfect. We also had lunch in Tak-An restaurant. The food is good. The staffs are very nice and kids-friendly. They are very tolerant to kids. The check-out process is also very smooth. Everything is well-prepared, even our luggages. We booked a transportation to the Kansai Airport through the hotel. The driver is nice.