Hilton Kuching

Hilton Kuching Reviews

Hilton Kuching

Jalan Tunku Abdul Rahman, Kuching, MalaysiaView Hotel Details
Hilton Kuching
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Hilton Kuching Guest Reviews

4.1/5
Very Good
90 review
Verified reviews
Location4.4
Amenities3.7
Service4.2
Cleanliness4.2
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All Reviews(90)
Positive reviews(83)
Reviews with photos/video(28)
Awesome stay(21)
Great service(16)
Delicious breakfast(12)
Loved the view(9)
Great location(5)
Negative reviews(7)
Yourhighness
Deluxe King with River View
Stayed in Feb 2024
Couples
10 review
5.0/5
Outstanding
Posted on Feb 26, 2024
2nd time and with my parents in the another room. Very satisfied with hilton and this time the shower gel, shampoo and conditioner were in big bottles mounted on the wall. Only thing is the aircondition is a bit loud at night. Other than that, all’s great!
Response from Property: Dear value guest, Thank you for taking your time to share your invaluable review. We are pleased to hear you found the overall experience to your liking! We apologize for any inconvenience caused by the loud noise from the air-condition. We appreciate your understanding and thank you for your feedback. We look forward to welcoming you again soon! Regards, Hilton Kuching Team
Guest User
Deluxe King City View
Stayed in Feb 2024
Business travellers
86 review
5.0/5
Outstanding
Posted on May 21, 2024
long time didnt come to Kuching. hotel is located at a nice spot which u can enjoy the beauty of green and scenery. Room and hotel environment is nice and well taken care. Indeed a good stay
Guest User
Deluxe King City View
Stayed in Apr 2024
Solo travellers
2 review
5.0/5
Outstanding
Posted on Apr 28, 2024
The view is pretty excellent. And the space is good🤩
Anonymous User
Deluxe Twin City View
Stayed in Dec 2023
Solo travellers
26 review
4.0/5
Very Good
Posted on Dec 21, 2023
good location and good river view.. hotel maintenance did very good job and room is quiet and very comfy bed as well. definitely will return to Kuching Hilton again.
Jade Leow
Deluxe King with River View
Stayed in May 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on May 14, 2024
Hilton Kuching is most preferred accodomation for myself as the room is comfortable and relax. It is well listed as well. Service staff are friendly and swift. From check in to check out, the process is swift. Very central location , convenient to go round.
Guest User
Deluxe King with River View
Stayed in Nov 2023
Business travellers
15 review
3.2/5
Posted on Nov 8, 2023
Renovation still underway so lots of inconvenience . The gym is nice , brand new . Breakfast is good .
Guest User
Deluxe King City View
Stayed in Oct 2023
Couples
43 review
5.0/5
Outstanding
Posted on Oct 10, 2023
The hotel is in a good central location. The front desk is helpful. Breakfast is good. The room is comfortable and clean.
Fakhruddin
Deluxe Twin with River View
Stayed in Sep 2023
Business travellers
10 review
4.5/5
Great
Posted on Sep 11, 2023
My recent stay at the Hilton Hotel Kuching was marked by its exceptional location and some notable features. Firstly, the hotel's strategic location near the waterfront and within walking distance of various attractions, including eateries, souvenir shops, and the famous "kek lapis Sarawak" outlets, greatly enhanced my stay. This convenience was a definite plus. Upon my arrival at 4:00 pm, I encountered a small setback as the hotel was fully booked, and no rooms were available for check-in. However, the courteous staff at the reception counter promptly addressed the issue. They kindly requested a short wait while a room was prepared for me, and I was offered a welcoming drink at the lobby bar during this time. The lobby itself exuded a pleasant ambiance with ample lighting. I finally checked in at around 5.30 pm. The room I eventually occupied was delightful, offering cleanliness and orderliness. It appeared to have been recently renovated, as there was a faint smell of paint. A suggestion for the hotel could be to introduce pleasant room fragrances to alleviate this issue. The room featured a picturesque view of the Sarawak River, enhancing my experience. The bathroom was also clean and satisfactory. The breakfast options at the hotel were extensive, though I noticed a repetition in the menu during my 4-day stay. On the final day of my stay, I opted to have breakfast at a nearby kopitiam due to this repetition. I hope the hotel can introduce more variety into their breakfast selections. However, there were a few downsides to my stay. The hotel was undergoing renovations, resulting in limited room availability. Additionally, the gym was on the smaller side, and there was no sauna during my stay due to the renovations. Furthermore, only two elevators were operational for guests, which occasionally caused delays. Despite these minor inconveniences, the Hilton Hotel Kuching offers a fantastic location, comfortable rooms, and a courteous staff. Special mentions go to reception staff members Petros and Ivan, who were friendly, and Liz, who was particularly helpful and warm during breakfast service.
6/12
Response from Property: Dear Fakhruddin, Thank you for making us your hotel of choice and letting us know your invaluable thoughts. We are delighted to learn that you have found our location to be quite convenient. We sincerely apologize for the inconvenience that occurred during your stay. Kindly be assured that we are currently going under renovation process and that we are looking forward to welcoming you again soon for an improved experience. Sincerely, Hilton Kuching Team
Guest User
Deluxe King City View
Stayed in Mar 2024
Business travellers
1 review
1.7/5
Posted on Mar 26, 2024
bad. first room given had table with ants. switch a room and the bedsheets and pillow case had yellow spots
Response from Property: Dear value guest, thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you encountered during your stay. Your experience does not meet the standards we strive to uphold, and we appreciate you bringing these issues to our attention. We have addressed all the feedback to our related team members to ensure that such incidents are promptly dealt with in the future. We thank you for your understanding and feedback. We look forward to welcoming you again soon. Regards, Hilton Kuching Team
Sk Yen
Deluxe Twin City View
Stayed in Feb 2024
Family
10 review
2.5/5
Posted on Mar 13, 2024
The fridge is not working. I brought some cake which I need to keep cold. The staff are good to help me keep in the hotel kitchen fridge
Response from Property: Dear value guest, Thank you for taking your time to share your invaluable review. We apologize for any inconvenience caused by the fridge in your room was not working properly and glad to hear that our team members were able to assist you by storing your cake in the hotel kitchen fridge. We appreciate your understanding and thank you for your feedback. We look forward to welcoming you again soon.Regards, Hilton Kuching Team
iylia syazana
Deluxe Twin City View
Stayed in Feb 2024
Family
2 review
4.5/5
Great
Posted on Feb 11, 2024
Breakfast buffet excellent our rooms are connecting room facing towards the river, breath taking view !
Response from Property: Dear value guest, Thank you for taking your time to share your invaluable review. I am pleased to hear you found the overall experience to your liking! We are delighted to hear that you enjoyed our excellent breakfast buffet and the breathtaking view from your connecting rooms facing towards the river. We look forward to welcoming you again soon! Regards, Hilton Kuching Team
AUGUSTINE
Deluxe Twin City View
Stayed in Dec 2023
Solo travellers
8 review
5.0/5
Outstanding
Posted on Mar 24, 2024
Staff are friendly and helpful. Room is spacious and clean. Highly recommended
Brenda
Deluxe Twin City View
Stayed in Jan 2024
Business travellers
7 review
5.0/5
Outstanding
Posted on Jan 18, 2024
Good as always. Location is great, staffs are kind and friendly
Response from Property: Dear value guest, Thank you for taking your time to share your invaluable review. I am pleased to hear you found the overall experience to your liking! We look forward to welcoming you again soon! Regards, Hilton Kuching Team
Anonymous User
Deluxe King City View
Stayed in Feb 2024
Family
1 review
4.5/5
Great
Posted on Feb 11, 2024
During my stay the showergel finished and no refill.
Response from Property: Dear value guest, Thank you for taking your time to share your invaluable review. I am pleased to hear you found the overall experience to your liking! We apologize for the inconvenience you experienced during your stay regarding the shower gel not being refilled. Please rest assured that your feedback has been shared with our housekeeping team to ensure that necessary measures are taken to prevent such occurrences in the future. We look forward to welcoming you again soon! Regards, Hilton Kuching Team
Anonymous User
Stayed in Dec 2022
Family
2 review
4.2/5
Very Good
Posted on Dec 30, 2022
The service is good, staff are helpful. However, the hotel is old so best to wait for the renovation to be complete sometime in 2023