Guest User
August 11, 2023
Our guests who were coming to my wedding chose this hotel and paid for 2 rooms. I reserved 2 rooms through the hotel for another guest. My guests couldn't come because it was a funeral, so I forgot to cancel the reservation because of the wedding rush. No check-in confirmation was received from me on the wedding day. Remember, he didn't receive his phone call or e-mail. I asked them to understand that I was in such debt that I could submit the death certificate and wedding invitation, and to deduct at least some of the amount and refund it. They did not take me into account because I was a woman, and they hung up the phone on me, saying that even if you come to the hotel in a rude and bad manner, we will not give a refund. I talked to Otelz and although they said that if the hotel accepts it, we will refund it, the man called Mr. Fatih said that he would refund it and did not try to make any compromise. I don't know how in a country like Konya, eating haram food at the place where Mevlana rests is acceptable to them. I'm skipping the moral and belief part, you shouldn't have this attitude towards a business. Baykara Hotel is a representation of corruption and bigotry. I give my rights well. The employees wish their hotel was as good as they wanted, after hanging up the phone. I wish our other guests had not stayed at this hotel. It is a business that is completely money oriented, tries to get the service they do not provide, eats haram, and says that we took the money and it is over.
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