Arima Onsen Taketoritei Maruyama

I have stayed in so many hotels around the world, but I have never seen such poor service. 1. Our family of five chose this hotel. The check-in procedures on the day were very chaotic. The room card registration, hot spring introduction and facility introduction were very cumbersome, and a little bit of simple things were very complicated. 2. Hotel meals need to be booked in advance. If you don’t book in advance, there will be no bowls or rice, and nothing to eat. 3. [Key Points] We checked out at 11 o'clock on the last day (the hotel stipulates check-out at 12 o'clock). We wanted to have lunch in the town center. Because we booked a car to pick us up at 13:00, we went to the front desk to check in luggage, but the hotel told us that we could not store luggage. We discussed it calmly for a long time, but it didn’t work. It felt like we were going to be kicked out. We also brought two children, and the ** at the front desk actually said: You can go to the town center to store luggage... Is that human language? We are hotel guests with two children, and then they told us to go to the town center to store. What kind of service is this? Is there any hotel in the world that does not allow luggage storage? The problem was a tall and thin waiter who spoke fluent Chinese. I asked him if he was Chinese. He said he was not Chinese. I said if you are not Chinese, what kind of Chinese do you speak? Did you learn Chinese just to make things difficult for Chinese people? It was really ****. Finally, we called their lobby manager (a Japanese woman), who apologized to us after arguing and let us store our luggage. 4. Send a photo of that ** waiter, *******. Finally, I advise everyone not to stay in this hotel. The waiters are really bad. Don't step into the trap.

Service: The hotel service is super good. The staff are very gentle, and there are staff who can speak Chinese. The staff took the initiative to ask us about the transportation method after leaving the hotel, and helped us contact the driver in the store to send us to the station. Environment: The room is very spacious, and the indoor and outdoor private baths are very good! The experience is very unique Facilities: The environment is very good, there is a pick-up service

There is a special car to pick up, the room is clean and warm, the service is gentle and considerate, the hot spring is clean, the food is delicious, there is a washing machine and dryer, and the free drink is delicious matcha