WoodSpring Suites Jacksonville I-295 East

Place was awesome would definitely recommend

Super professional, very accommodating, manager was an incredible caring person who exemplifies customer satisfaction!! Very respectful and i say the same for the other gentleman that was at frt chk in

It wasn’t the first time I stayed at a WoodSprings hotel, but the conditions of this one was very disappointing. But at least the location was good as far as transportation, shopping and roads.

Shady joint, whole place smelled like a mixture of incense, pot, and sewage. Room had obviously not been cleaned. Front desk refused to give us fresh linens or extra towels/blankets.

We chose this hotel because it was nearest to our families home. It was on the cheaper end. The photos looked great so. Its not the holiday inn for sure. Basically a place to lay your head and nothing cozy or special. The good part is the stove, full size ice box, and microwave. The beds are soft but the very minimum (one top mattress on metal frame) and the same with blankets and pillows (sheet and very thin top blanket). Noises can be heard easily from neighbors or outside. We may have went at a busy time. No hair dryers. 2 vending machines. Nothing on the property outside other than a parking lot. Toliet had issues, it wouldnt flush one day and the next night continued to flush all night. Shower dripped steadily as well. No coffee pot. I have to say it was clean but this wasnt my favorite. The ac had it damp in the room. All in all its what i said in the beginning... a cheap place to lay your head.

Had a horrible experience the people that stayed over me where stumping the entire night when I complain to the front desk about it they literally refused to move me and defend the people by sl saying the people worked at night when clearly that was not true. How can I be at work when I’m hearing all this. The general manager, Saw me several times, never even acknowledge the situation, but indulged in his own conversations with his staff about he didn’t care who worked on Thanksgiving as long as somebody did I would never stay there again.

Most of the staff were very nice! The bedding was clean but I was missing a sheet and there was no blanket. Tv and phone didn’t work. They replaced the microwave but just left the old one sitting on top of fridge. There was old wet stuck toilet paper to my smoke detector. I was able to get a decent shower. The people staying there were drunks druggies and illegal immigrants. If you need a place to just sleep it’s ok. If you’re looking for something nice this is absolutely NOT it. Quality of the room and amenities was 1/5.

Poor customer service i felt unwanted or like a burden to the staff there.

The smell wasn’t very appealing as I waited forever to check in. There was only one person in front of me. The clerk was nice but very slow. There weren’t enough towels or wash cloths for two people to bathe. The bathroom didn’t have a hair dryer. The outlet didn’t work in there either. There was no coffee pot. Overall very disappointing experience.