Guest User
July 2, 2023
AVOID AVOID AVOID I wish I could give 0 stars, I don’t even know where to start. Lying and aggressive staff Pictures are deceiving, booked through Agoda where it shows a balcony. Got to the hotel, there was no balcony . The worker who took us to the room called reception from our room, I asked about the balcony, was advised there are no rooms with balcony. I asked if I could have a refund if we left, receptionist said yes. 5 minutes after being there, we checked out. Again I asked if we will have a refund, receptionist asked me to message the hotel through Agoda and he will personally refund. After leaving the hotel and going back and fourth with the staff, I was told they don’t donate money ( I asked for a refund not a donation) I asked why promise a refund, make me book another hotel if they were not going to do it? I went back to the hotel and one of staff tried to grab me and drag me out of hotel. Absolutely disgusting, shame on you!!!!!