Amara Cay Resort

Stayed here many times (7) in recent years but as often happens under new ownership, standards and value go down. Not the place it was. The check in staff are totally disinterested in customer service, sheets/ bedding had tears and holes in them. We needed a room with a convertible sofa bed and were told we had to make up the bed ourselves as housekeeping wouldn’t do it! Strange but true, so after waiting over two hours for staff to bring sheets and pillows we made up the bed and went out to dinner. Standards are certainly going down in this establishment and in fact the only thing going up is the ‘resort’ fee currently standing at $40 per night. Absolutely ridiculous charge for what is on offer. Certainly not worth the room rates so avoid! In case the hotel quibble about my comment regarding the bedding I will attach a couple of photos.

Ameracay is a very nice resort. It's not too far and easily accessible. It gas a nice tiki brand beach as well as a very nice courtyard with game areas and firepits. The resort is in an area that has iguanas. These are harmless if left alone. Make sure yiu balcony door is shut so a curious iguana does not visit. You also should ve aware that in case of a cold snap, iguanas fall from trees. As long as they don't hit you in the head again they are harmless. Visited the outside bar fi a sandwich. Everything in the Keys cost more so prices are moderate. We shared a sandwich with no issues. The lobby area is very nice with suspended swinging chairs. Decorations are "islandish" which is appropriate. There is a selfie wall which has keys mounted. There is also a wall mounted magnetic Scrapple game. There are nice restaurants within walking distance. Both Midway and Lazy Boys were busy. If you go out for dinner, expect moderate wait. Staff was exceptionally nice and helpful. The resort has a very snLl gift shop. Not much for men unless you need a bathing suit. The only problem was the entire area was having water issues. There was no hot water in the room. I would stay again. It's about half the cost of staying in Key West. There are places very close by if you want to plY in, on, or under the water. It may be possible to book a ride out to Alligator Reef Lighthouse via a service near by. Lots of places to hop on a fishing boat. The water off Islamadora is a nationally protected coral reef. Make sure you know what you can and can't do on the reef. The resort does not allow drone flying on property. You might be able to fly from a nearby bridge. I will probably visit again.

Don't look for a beach there is none. Good work out room. Had to go to the front desk every day to get fresh towels and coffee.

Truly an amazing staycation for my boyfriend and I overall! Our ocean view suite was a dream and to be able to walk directly onto the beach from our room was phenomenal. Bar drinks were also tasty and loved the happy hour specials. Dinner at Reelcatch was top notch and I highly suggest trying the wagyu steak frites. The other great thing was the resort never felt too busy, making the experience more intimate and luxurious. My only reason for docking one star is because the property must be more clear about pet rules. We were aware this was a pet-friendly property and it was why we chose it but nowhere was it stated that pets couldn’t eat indoors at the restaurant, only that they couldn’t be at the beach or pool. Our last meal before leaving we were seated by a hostess with our dogs indoors and serviced by two different waiters without issue. Then about 20 minutes later and after placing our order, a manager came out to tell us our dogs couldn’t be with us inside, but that she would “allow it” and my puppy had to be on the ground at all times. There were plenty of opportunities for the staff to tell us at the beginning what the rules were but they chose not to until we had ordered. Then the manager proceeded to come out every few minutes (sometimes coming to our table to talk to us even though we had a waiter) to keep tabs on us. It felt uncomfortable and spent $80 to eat my meal bent over the table with one hand on my pet so they wouldn’t roam on the ground.

My stay was great! The entire staff was a pleasure. Very clean rooms and friendly staff. Bar inside had great cocktails

Beautiful grounds with super friendly staff! Beds were comfortable and rooms & bathroom were very clean. We will definitely be back!

The room was amazing with a few exceptions. The bathroom sink faucet was too short therefore you couldn’t wash very well. The shower head was too close to the wall which made it difficult to rinse. I was extremely disappointed with restaurant menus. The food selections were minimal with exorbitant prices. We didn’t eat at the resort.

The staff was super kind and helpful. The property was clean...the beach and ocean was so refreshing

Absolutely outstanding! We had an incredible week! The resort is beautiful and refreshing! Only constructive feedback is to allocate some training to the cleaning and engineering staff to understand good customer service communication skills. They could really represent this beautiful resort and overall experience with simple smiles even if there is a language and cultural difference. Their service is great but their personal engagement requires the right leader to properly encourage them and educate them on the value of a smile!