Heikendorf Hotels & Accommodations

The absolutely worst experience! I’ve never been met with an attitude this bad from a receptionist. Tuesday, WE made a mistake by driving into the hotels parking. We ask in the reception if we can get out again, but one of the receptionists (with very bad English) tells us that it is okay for us to stay there, even though we wanted to get out. Already there we had a bad communication because of his bad English. So he lets us stay parked there thinking it’s 15 euro pr. night/day. Two days later we came back to get our car. The receptionist (woman) starts to scold us out, saying that WE COULD NEVER park here if we were not guests! And we politely tell her that her coworker told us two days earlier that it was okay. (Everything should be on their camera) She said that NEVER EVER would her coworker tell us that. I then ask if she thinks we are lying? Treating us like 3 dogs from the street, I’ve never been talked to in that way. She then gets her “manager” or whatever he was, then he starts telling us that we have to pay 100 euro for the two nights, because we are not guest, and apparently it says that outside, but we talked to another receptionist two days earlier who told us different. We then told him that this is because of bad communication from their coworker and the mistake is on both sides. He tells us that our car could be pulled out by a truck and then we can pay both? So basically threatening to call someone to get our car pulled out. And I respond that we can drive our car out ourselves and no need to threaten. We NEVER said that we wouldn’t pay, but simply discussing what we should do about this mistake. And of course we know that if we had parked in there and did not see the sign it would be our fault, but we were TOLD different in the reception BY A RECEPTIONIST. I am still in shock over the attitude and I told them that their attitude was so bad. We payed the 100 euro and got out. I want some money back because THEY misinformed us and treated us like we’ve never been treated before. I worked at a hotel in Denmark and we would never talk to a guest like this. Simply not okay. I hope you get your attitude fixed.

The hotel is located in the same building as the Ibis Hotel. Left entrance Ibis, right entrance Adagio. Also, these are the same staff in both hotels. Apart from the Ibis Hotel, the hotel room offers a kitchen line. For families practically, you don't always have to go to dinner. Supermarkets, shopping malls and restaurants are in the immediate vicinity. The hotel has an elevator and free Wi-Fi As in the IBIS Hotel, breakfast is Mo-Fr 06:30 to 10:30 and Sa+So 07Uhr-11. Drinks like water and coffee are available free to 22:00. There is also a bar in the dining room. Eat there until 22:00, drinks until midnight The TV in the room works well.

This hotel is situated at the shore line and gives you a beautiful sea view during your stay. The hotel may be a little out dated for some, not the most fashioned hotel I stayed at, but I still loved it. I had booked a room with sea view, worth it.. clean room with all equipment you need, even comfortable beds.. The restaurant that also is the breakfast area is spacious (of course with sea view). I ate there the first night and the service and the food was good, the breakfast was ”ok”, maybe not so overwhelming as some guests stated in their posts, but they serve almost everything you need... The personnel was service mined and what more can you expect....

Hotel was in chaos when we arrived. Staffing issue with the room cleaners, only one on duty. The reception area was full of guests waiting for their rooms. We eventually got into ours at 18.30 that night. The reception staff were doing their best to keep the guests happy, They were working really hard and were terribly stressed.. Caroline in particular did an amazing job. Our room, when we got into it, was comfortable and reasonably clean. Location is very good, close to the harbour and station. Breakfast was very busy but there was plenty of choice of food and again the catering staff were working very hard. I had the impression that there are some management issues at the hotel. I felt sorry for the staff that were obviously doing their best but needed more support. Having said that it was a good stay for us and Kiel was an interesting and surprisingly lovely place to visit.

This is a modest, slightly old-fashioned hotel. My single room looked quite freshly renovated, though. Enough space to store your things, even a (very small) room safe, a clean and functional bathroom. Cleanliness in the room itself was mediocre (some spots on the carpet and it didn't look like they cleaned the space under the bed, but it wasn't too bad). Quite comfortable bed. Small, acceptable breakfast. The location is convenient, in easily walkable distance from the main train station and close to the Stena Line ferry as well - though the immediate vicinity isn't particularly nice. Reception was closed overnight at the time of my stay. For the price, the hotel is alright.

I wanted to book the room directly at B&B via the Internet. It was an offer of over 75,- €/night with breakfast. When I wanted to book it was on the side that all the rooms are loaded. Then I have to book a room over partners (trip.com) for 116,- €/night without breakfast. When we arrived at the hotel, we wanted to have breakfast next morning. Since we did not book the hotel directly at B&B, the staff member wanted to No discount (10 %). Then our appetite was passed and we had a very good breakfast next morning.

Good store. Beautiful hotel. Clean. There are also parking places outside the door but you can see little.

Das InterCity ist im ganzen Land eine gute und beliebte Adresse. Das Personal stets freundlich, die Ausstattung der Zimmer für geschäftliche Kurzreisen ausreichend. Allerdings sieht man bei genauerem Hinsehen das in punkto Hygiene der Schein trügt. Die fest verpackte TV-Fernbedienung wird vor dem eintüten nicht gereinigt. Und wenn dann Handtücher Löcher aufweisen, Dichtungen der Duschkabine sich ablösen schürt das den Eindruck von Gleichgültigkeit. Positiv fiel mir auf das es in dem Zimmer sehr angenehm duftete. Das sorgte für einen Wohlfühlmoment.

We stayed at the Steigenberger for one night. The hotel is nice and conveniently located opposite Terminal 28. It also close to the city centre. The buffet breakfast was very good. However, there was only a bottle of water in the mini-bar. The weather was quite hot and there was not ventilation unfortunately.

A great clean hotel. Personal very friendly. Which was 2 nights there, had rooms on the port side. Something loud when windows open. The view but a dream would choose the room again. Very good w lan