Mercure London Heathrow Hotel Reviews

It's a nice 3 star hotel with train station just 20 mins walk from here if you wanna stay at somewhere that doesn't cost 200 for a night and still wanna go to centre to explore.

Overall is good, just have maintenance issues only. For instance the radiator can’t switch off, air conditioning’s socket cover missing just use adhesive tape cover etc

It was okay for what we paid. I ended up driving down to London to meet my partner and the car park was something wild like £16 a day and the car park was very tight, lots of pot holes, not gated so when you’re paying so much and it’s not protected it begs the question - why is it so expensive? I understand it’s London but I think this could’ve been better. The breakfast buffet was nice, the room was clean and we were upstairs so I think it was a little bigger than the other rooms. I think it’s a great stop over hotel, but we were travelling into London city centre each day which wasn’t super practical. We should’ve just booked closer into London. But overall, it was okay 🙂

The restaurant added a 12% tip without asking. The male staff at the restaurant is not help at all, and his mannerism was condescending. The other staff at reception and other areas were friendly and nice. I witnessed him mocking another guest rather than trying to provide a solution for that guest's need to charge her mobile phone.

Checked in late and all went smooth. Water dispenser was available in lobby which was great, and room was as described. Upon slightly moving the bed I did find a sock that was not from my party, however except this the room seemed to be clean. There were the normal amenities available, such as a hairdryer. One negative is plug locations in my room where very inconvenient, no plug sockets near either of the bed.

The fridge does not work. I asked for services and no response. Restaurant only opened during certain time of breakfast, lunch and dinner. It’s 15mins walk from station. If you are carrying heavy luggage, it’s not convenient.

Car park cost you 16 a day. Refrigerator not working. The first room smell bad. Morning 9:00 will have someone knock ur door and ask you when you check out. Bad service

Small quiet location, nice warm welcome from a lovely lady at check in desk. However when she told me £16 for overnight parking I was shocked and disappointed! Nonetheless we paid and everything else was good for price. You may want to upgrade the lift as it’s really slow

Overall, I had a great experience. The staff was incredibly helpful, and the amenities were good. The room was wonderful, and perfect to catch a flight the next morning.

It was a decent hotel for the price and just to stay for one night. It was outdated but the staff were friendly.

The worst room I ever stayed in. Bed stunk and room it self was smelly also the heating made such a noice could sleep

Location was good for the purpose on the day. Friendly reception on arrival.

Quite disappointed with my stay here. The room was definitely not very clean and absolutely cold. Although I was provided with a space heater this was not enough to keep the room warm. The room felt quite old and dilapidated. For the price for one night it was fine but I was overall disappointed.

Ok hotel for the price. Locations is not very good, quite a long walk from Hayes station, preferably to take an uber. Cleanliness is average, hotel is rundown but upkeep is good.